Consulting Solution Engineer

Consulting Solution Engineer

The Consulting Solution Engineer (CSE) is a hybrid role that combines pre-sales Solution Engineering, lightweight consulting, and early post-sales value enablement to support the successful acquisition, deployment, and long-term adoption of IDeaS solutions in the Middle East market. This role is designed to address the unique needs of the Middle East, where customers often expect deeper domain expertise, continuity across the buying and onboarding journey, and hands-on guidance during early stages of adoption. This role applies strong hospitality domain knowledge and revenue management expertise to understand customer business objectives, guide buying journeys, and design solutions that deliver measurable commercial value. The CSE partners closely with Sales, Account Management, Solution Engineering, and Consulting to shape solutions, de-risk complex opportunities, and ensure clients are positioned for success and actively partners with post-sales delivery teams to support a smooth transition into implementation and early adoption, ensuring clarity of solution intent and identified risks.

The Consulting Solution Engineer operates as a trusted technical and business advisor to prospects and customers, applying strong hospitality and revenue management expertise, cultural fluency, and local market knowledge to deliver measurable value. This role operates with autonomy within defined opportunity scope and serves as an execution partner for individual clients and prospects within the regional go-to-market organization.

Customer & Buyer Engagement

• Position IDeaS as a trusted business partner by clearly articulating how solutions address customer commercial objectives, including revenue growth, efficiency, consistency, and scalability.

• Lead and support pre-sales discovery, solution design, and value articulation for prospective clients.

• Design and deliver high-impact, customer-relevant demonstrations, presentations, and workshops aligned to buyer objectives and evaluation criteria.

• Actively support and influence customer buying journeys by understanding evaluation criteria, stakeholder dynamics, and decision-making processes.

• Support and, where appropriate, lead executive-level solution discussions for opportunities, ensuring alignment between customer objectives and IDeaS value propositions.

• Navigate culturally nuanced stakeholder environments, ensuring alignment and clarity across Middle Eastern client organizations.

Solution Design & Delivery Excellence

• Architect and document appropriate solutions across IDeaS products and features based on customer needs, technical constraints, operational maturity, and strategic goals.

• Qualify, prepare, and deliver pre-sales presentations, including readiness for revenue management tools, implementation approach, and proof of concept / ROI narratives.

• Ensure solution integrity across integrations, data flows, and deployment assumptions during the sales process.

• Act as a senior technical resource on complex opportunities involving multiple systems or stakeholders.

Commercial Partnership & Execution

• Partner with Sales and Account Management to develop account strategies, assess customer needs, and address critical issues to support regional goals.

• Contribute to deal strategy, including solution positioning, risk identification, and competitive differentiation.

• Manage, lead, and contribute to RFx and Security Assessment responses, ensuring solution accuracy, consistency, and alignment to customer requirements in partnership with other teams.

Consulting-Led Discovery & Advisory Support

• Apply structured consulting techniques to assess customer revenue management processes, organizational readiness, and adoption risks.

• Provide advisory recommendations on revenue management strategy, process improvement, and best-practice adoption tailored to Middle Eastern operating environments.

• Facilitate scoped discovery or advisory workshops that help customers understand how to operationalize IDeaS solutions effectively.

• Support definition of success metrics, KPIs, and value hypotheses during the sales and onboarding phases.

• Perform structured quantitative and qualitative analysis to identify revenue, process, and adoption improvement opportunities.

• Support development of business cases, ROI narratives, and impact assessments tied to consulting recommendations.

Early Post-Sales Enablement & Value Readiness

• Provide continuity from pre-sales into early post-sale phases by clearly documenting solution intent, assumptions, and identified risks.

• Partner with Solution Success Consultants and delivery teams during initial onboarding or pilot phases to ensure alignment to the sold solution.

• Offer time-bound, advisory post-sale support focused on value readiness, adoption guidance, and clarification of strategy.

• Proactively identify and escalate risks, gaps, or misalignment to the appropriate post-sales owners.

Market, Industry & Competitive Insight

• Apply industry best practices and revenue management expertise to tailor solutions for specific customer segments, portfolios, and regions.

• Maintain strong awareness of competitive solutions and market dynamics to support effective competitive positioning.

• Investigate and evaluate emerging technologies, including IDeaS partners and competitive offerings, to inform solution design and sales strategy.

• Maintain deep knowledge of the Middle Eastern hospitality market, including local business practices, technology ecosystems, and regulatory considerations.

• Maintain expert knowledge of IDeaS solutions and their integration with PMS, CRS, channel management, and data platforms commonly used in the Middle East.

Internal Collaboration & Leadership

• Act as technical lead on assigned opportunities, coordinating with Product, Integrations, Consulting, Client Services and Partner teams as required.

• Act as a cultural and market liaison between global teams and customers in the Middle East, providing structured feedback on local needs and expectations.

• Contribute to internal best practices, enablement materials, and continuous improvement initiatives relevant to the Middle East market.

• Mentor regional resources on Middle Eastern-specific client requirements and practices, where appropriate.

• Contribute to regional and global Solution Engineering initiatives, sharing best practices and supporting continuous improvement.

• Support marketing events, trade shows, and user group meetings as needed.

• Performs other duties as assigned.

What You'll Bring To Us...

• 8+ years of progressive experience in hospitality, distribution, and revenue management, including exposure to automated revenue management systems.

• Preferred: 3+ years of experience in technical sales, consulting, solution engineering, technical support, training, implementation, project management or related roles.

• Bi-lingual Arabic and English Speaker, (Arabic Native or Professional Fluency level speaking)

• Strong understanding of hospitality revenue management concepts, pricing, distribution, and forecasting.

• Working knowledge of hotel technology ecosystems, including PMS, CRS, channel management, and related systems.

• Proven ability to communicate complex technical and business concepts clearly to executive and non-technical audiences.

• Demonstrated experience delivering effective product demonstrations and solution presentations.

• Solid commercial acumen with the ability to align solutions to customer business outcomes.

• Strong presentation, facilitation, and stakeholder management skills.

• Ability to travel 25%