Services Software Engineer

Services Software Engineer

Saronic Technologies is a leader in revolutionizing defense autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations for the Department of Defense (DoD) through autonomous and intelligent platforms.

Job Summary:

We are seeking a skilled and customer-focused Services Software Engineer to lead post-delivery troubleshooting, integration, and support efforts for our deployed systems. This role exists to ensure our core development team can focus on building new products, while you own the technical success of systems already in the field. You will work closely with customers, field service teams, and internal engineering to diagnose issues, implement fixes, and integrate upgrades. Your work will directly enhance system performance, reliability, and customer satisfaction, making you a critical bridge between deployed products and ongoing innovation. This role will require domestic and international travel.

Responsibilities

• Post-Sales Technical Support & Troubleshooting
• Serve as the primary technical contact for deployed systems after delivery.
• Diagnose, debug, and resolve hardware and software issues in real-time.
• Provide expert-level support during operational events, tests, and maintenance periods.
• Document root causes and solutions to build a comprehensive knowledge base.
• Systems Integration & Upgrades
• Lead integration of new software features, hardware components, or customer-specific payloads into existing platforms.
• Collaborate with cross-functional engineering teams to ensure smooth and reliable system upgrades.
• Implement changes in the field, ensuring minimal disruption to operations.
• Customer Interaction & Field Support
• Travel to customer sites for on-site troubleshooting, demonstrations, and technical validation.
• Act as a technical liaison, translating customer feedback into actionable improvements for the development team.
• Train customer and internal teams on system operation, troubleshooting, and maintenance best practices.
• Continuous Improvement
• Provide feedback to Product and Engineering teams on recurring issues, field performance trends, and enhancement opportunities.
• Support product lifecycle management by identifying serviceability and maintainability improvements.
• Maintain documentation and contribute to service playbooks, integration guides, and training materials.

Qualifications

• Bachelor's degree in Computer Science, Robotics, Electrical/Mechanical Engineering, Mechatronics, or a related technical field (or equivalent work experience).
• Minimum 2 years of experience in software development, systems integration, or technical field service.
• Proficiency in Linux environments with strong command-line skills.
• Hands-on experience with C++ and/or Python for system integration and troubleshooting.
• Strong problem-solving skills and ability to work in fast-paced, dynamic environments.
• Excellent communication skills, with the ability to clearly explain technical concepts to non-technical audiences.
• Flexibility and willingness to travel domestically and internationally (up to 50%).
• U.S. Person status as defined in export-control regulations.
• Preferred
• Experience with ROS, Docker, or similar development tools.
• Background in autonomous systems, robotics, or unmanned maritime/aerospace vehicles.
• Familiarity with networking, embedded systems, and real-time software environments.
• Experience with customer-facing roles, particularly in service and technical support.
• Understanding of secure coding practices or DoD software compliance standards.

Physical Demands

• Ability to certify as "fit for work" by demonstrating ability to swim and tread water
• Frequently and repetitively, lift, push and carry up to 75 lbs.
• Will be exposed to marine environments, including sun, wind, rain, cold, and saltwater spray, often for extended periods
• Must be able to operate in daylight, low-light, and night conditions using marine navigation systems and visual cues
• Ability to perform physically demanding work for extended periods of time, up to 12 hours/day
• The ability to carry 20 lbs. up and down stairs

Benefits

• Medical Insurance: Comprehensive health insurance plans covering a range of services
• Saronic pays 100% of the premium for employees and 80% for dependents
• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
• Saronic pays 99% of the premium for employees and 80% for dependents
• Time Off: Generous PTO and Holidays
• Parental Leave: Paid maternity and paternity leave to support new parents
• Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
• Retirement Plan: 401(k) plan
• Stock Options: Equity options to give employees a stake in the company's success
• Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
• Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office