Room Service Associate/call Center Associate FT

Room Service Associate/Call Center Associate FT

Room Service Associates are responsible for delivering meals to patients and guests with a cheerful and excellent service attitude following the approved method of service.

Department: Food and Nutrition

Hours: Full-Time, 40 hours a week required

Required: Food Handlers Certificate within 30 days of hire

Pay: Based on experience, starting at $16.14 an hour

$1,000 Sign on Bonus

Responsibilities:

• Assists in restocking coolers, plates, flatware, cups, etc.
• Assists wherever needed in the Room Service operation – taking patient meal orders, etc.
• Confirms the patient's identity by checking ID badge and verifying patient name and date of birth
• Delivers guest trays and collects payment.
• Demonstrates knowledge of all menu offerings, diet variations and specifics of what may be ordered by patients based on their physician prescribed diet.
• Ensures that all foods are covered, labeled, dated and timed in accordance with HACCP guidelines.
• Ensures "Always Very Satisfied" service. Uses good judgment in addressing / resolving any patient complaints.
• Functions as part of a team that ensures delivery of food to patients within approved time of 45 minutes.
• Inventories, stocks and maintains the PAR levels for the unit refrigerators with snack/food items as required to meet patient needs during hours Room Service is not available.
• Maintains a clean, safe and sanitary work environment as established by all regulatory agencies.
• Maintains a friendly and cheerful demeanor at all times while on duty.
• Records and monitors all quality control indicators.
• Returns soiled trays after meal service from soiled cart.
• Transports patient Room Service carts to units and delivers meals to patients following the approved method of service and using key customer service scripting.

Requirements:

Food Handlers Certificate within 30 Days - Sarah Bush Lincoln

Compensation:

Estimated Compensation Range $16.14 - $24.21

Pay based on experience