Room Service Associate

Room Service Associate

Room Service Associates are responsible for delivering meals to patients and guests with a cheerful and excellent service attitude following the approved method of service.

Department: Food and Nutrition

Hours: Per Diem; 16 hours a week required

Required: Food Handlers certificate within 30 days of hire

Pay: Based on experience, starting at $16.14

Responsibilities:

• Assists in restocking coolers, plates, flatware, cups, etc
• Assists wherever needed in the Room Service operation – taking patient meal orders, etc.
• Confirms the patient's identity by checking ID badge and verifying patient name and date of birth
• Delivers guest trays and collects payment
• Demonstrates knowledge of all menu offerings, diet variations and specifics of what may be ordered by patients based on their physician prescribed diet
• Ensures that all foods are covered, labeled, dated and timed in accordance with HACCP guidelines
• Ensures "Always Very Satisfied" service. Uses good judgment in addressing / resolving any patient complaints
• Functions as part of a team that ensures delivery of food to patients within approved time of 45 minutes
• Inventories, stocks and maintains the PAR levels for the unit refrigerators with snack/food items as required to meet patient needs during hours Room Service is not available
• Maintains a clean, safe and sanitary work environment as established by all regulatory agencies
• Maintains a friendly and cheerful demeanor at all times while on duty
• Records and monitors all quality control indicators
• Returns soiled trays after meal service from soiled cart
• Transports patient Room Service carts to units and delivers meals to patients following the approved method of service and using key customer service scripting

Requirements:

• Food Handlers Certificate within 30 Days - Sarah Bush Lincoln

Compensation:

Estimated Compensation Range: $16.14 - $24.21

Pay based on experience