Student Training And Rotation Program Intern (technical Support Role) - 2027 Graduates Shanghai

SAP Internship Program

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The STAR (Student Training and Rotation) Program at SAP China offers a range of possibilities that allows you to continuously broaden your knowledge and pave the way for a successful career. This wide-ranging program of studies offers students an opportunity to develop themselves personally and professionally. Upon completion of your studies, you can consider employment in almost any area of the company. Many graduates of the program find their ideal job in the areas of development, solution support, information technology & service.

What you can expect:

• SAP Internship contract
• Business, Technical & soft-skill trainings
• Additional 1:1 mentoring & coaching
• Gain experience in the area of development, solution support, information technology & service
• Exchange internship abroad
• Opportunity to join SAP after graduation
• Competitive trainee salary
• Various other benefits

What is expected of you:

• Learning position oriented expertise & business knowledge & different technologies of SAP
• Participating in different projects in a rotational way
• Working in international teams
• Progressing & performing well at the university
• Excel academically & professionally

Education/qualifications:

• Bachelor/Master degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science or a related discipline is required
• Full-time student: who will be graduated in 2027 (Is a Must)

Responsibilities:

• Analyze and resolve customer Incidents by means of knowledge databases (SAP Notes service, solved incidents and documentation) and verification of software customizing entries and hardware parameters.
• Report errors and identify possible resolution to development support
• Provide consulting for customers on procedural issues and queries
• Provide Mission Critical Support on weekend and evening shift as scheduled
• Share knowledge within a global team
• Create content for and maintain the technical knowledge databases
• Create check tools and workarounds for customers' issues
• Create supportability and analysis tools for customer use

Skills and competencies:

• An early adopter mindset and the ability to thrive in a changing environment
• Strong collaboration skills and a flexible approach to working in teams
• Bias toward action, initiative and a focus on business strategies
• Systematic, communicative, and creative focus
• Excellent customer focus & English communication skills (oral and written)
• Enjoy and derive satisfaction from communicating with customers
• Strong ability to capture a complete and accurate problem/symptom description of reported issues
• Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions

Work experience:

• Experience working with customers is desirable
• Previous internship experience would be an asset
• Relevant work experience in an IT related consulting/support/development role