SAP China Ixp Intern - S/4hana Cloud Product Support Intern - Dalian

SAP Internship Experience Program

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The SAP Internship Experience Program is SAP's global, paid internship program that provides university students with the opportunities to find purpose in their careers.

Three reasons to intern at SAP:

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you'll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

What you'll do:

Among other responsibilities, you should expect to do many of the following:

• Analyze and resolve customer Incidents by means of knowledge databases (SAP Notes service, solved incidents and documentation) and verification of software customizing entries and hardware parameters.
• Report errors and identify possible resolution to development support.
• Provide consulting for customers on procedural issues and queries.
• Provide Mission Critical Support on weekend and evening shift as scheduled.
• Share knowledge within a global team.
• Create content for and maintain the technical knowledge databases.
• Create check tools and workarounds for customers' issues.
• Create supportability and analysis tools for customer use.

What you bring:

We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Education:

• Degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science or a related discipline.

Skills and competencies:

• University student that can work 4 to 5 days a week for at least 6 months.
• Proficiency with operating systems (Unix or Microsoft Windows).
• Knowledge of object orientated programming (ABAP, Java, SQL).
• Reasonable knowledge of relational databases (Oracle, MS SQL or SAP® HANA).
• Proficiency with PCs and desktop software.
• Excellent customer focus & English communication skills (oral and written).
• Enjoy and derive satisfaction from direct interfacing with customers.
• Strong team player who learns and adapts quickly.
• Open and professional communication style.
• Bias toward action and initiative.
• Problem solving and analytical skills.
• Systematic, communicative, and creative focus.
• Flexible approach to working in teams.
• Advanced diagnostic and technical analysis skills.
• Ability to assess, plan and troubleshoot while collecting information about the customer issue.

Work experience:

• Experience working with customers is a plus.
• Previous internship experience would be an asset.
• Relevant work experience in an IT related consulting/support/development job.

Meet your team:

Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better.

As the S/4HANA Cloud Product Support Intern, you will help in doing trouble-shoot and solve incoming customer problems that are reported online through the customer service system at SAP® by all means such like Incidents, Expert Chat, Schedule An Expert session. This task regularly involves liaising with development teams and operation teams. By utilizing teamwork, knowledge databases, problem simulation, and remote work on customer systems, you will collaborate to resolve issues while achieving excellent customer satisfaction.

The SAP community of employees, partners and customers is vast - the SAP Community Network has over 2.5 million members.

The worldwide Product Support team of ~3000 is committed to the success of our customers through outstanding technical support. We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer. We measure our success by customer satisfaction.

Make a difference - become a member of the SAP Community and help the world Run Better.

Join us in shaping the future of enterprise software while building your career in a supportive and growth-oriented environment.

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