Sales Support For Customer Success - Next Gen

Next Gen Sales Support Role

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Role Description

The Next Gen position within the Sales department of our SAP entails a crucial role in supporting the sales teams. The role revolves around understanding and effectively navigating the solution capabilities of our company, comprehending the business processes inherent to ERP software & solution areas (LOB). The Next Gen will engage in tasks such as reviewing quote support, tracking business approvals, connecting with the ecosystem, contract review, customer invoices, renewals & overconsumption in the cloud. The primary objective is to provide valuable support to the sales teams, enhancing their effectiveness. Additionally, this role will be focusing on Public Sector Accounts.

Project and Deliverables

The project involves actively engaging in various sales-related activities to provide efficient assistance. Key deliverables include accurate review and management of quote creation, comprehensive tracking of business approvals, support in contract review, invoices, and effective support in renewals, overconsumption tracking. The Next Gen's contributions directly impact the efficiency and effectiveness of the sales process for Public Sector Accounts, leading to enhanced customer satisfaction, streamlined workflows, and increased revenue potential.

Business Impact

This role plays a pivotal part in driving real business impact and results by ensuring the smooth execution of sales-related tasks. By managing crucial aspects such as quote support to sales team customer invoicing, contract review, and cloud consumption of our customers, the Next Gen contributes to accelerated sales cycles, improved customer relationships, and optimized resource allocation. This is not limited to supplemental tasks; rather, the role directly influences sales outcomes, leading to revenue growth and increased market competitiveness.

Requirements

Up to 2 years of experience. A recent graduate with a bachelor's degree in business administration, engineering, economics, Sales, or a related field is required.

Position Requirements

• Excellent organizational skills to manage customer invoicing, appointments, and contract review.
• Proficient communication skills for effective collaboration with internal teams and clients.
• Ability to manage multiple tasks and priorities in a fast-paced sales environment.
• Detail-oriented approach to ensure accuracy in tasks related to approvals and project escalation.

Desired Skills/Experience

• Prior exposure to sales processes within the software or technology industry.
• Familiarity with ERP software and its functionalities.
• Experience in managing administrative tasks related to sales.
• Proficiency in using relevant software tools for appointment scheduling, contract review, and project tracking.
• The customer-oriented mindset contributes to positive customer interactions.

This role presents an exceptional opportunity for a Next Gen to gain firsthand experience in supporting critical sales functions within a leading cloud software technology company. The Next Gen's efforts will directly contribute to the success of sales initiatives, customer satisfaction, and overall business growth.