Business Support Specialist

Business Support Specialist

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

In this role, you'll:

• Develop trusted advisor relationship with the MU Services Sales, Delivery, Cloud Post Sales and leadership team
• Contribute to the roll out of the Tools and Process in the MU CS&D Business in alignment with the Global methodology
• Support the achievement of the CS&D business KPI's (Revenue, Contribution, Headcount, Utilization, Backlog accuracy and leakage, Project profitability, Adoption, Consumption & Churn)
• Provide insightful deep dive analysis of areas for performance improvement
• Ensure all forecasting and business planning deadlines are achieved
• Interact as intermediary in the forecasting process between Business Management and Controlling, keeping an overview on entire forecasting process.
• Follow up on entire closing process going from Latest Estimates to monitoring they monthly closing process in a proactive way
• Be trusted advisor for the Market Unit Cloud Success Services Head allowing him/her to make fact-based decision and reach perfect business predictability and drive.
• Support business execution and performance through implementation of the CVJ, managing and driving core operational processes
• Execute the CS&D operational cadence to ensure a strong tracking discipline in all areas but especially on Delivery (utilization, headcount, bench, Backlog, Project, revenue from pipeline etc.), Sales (pipeline hygiene, pipeline KPIs, coverage analysis, sales GTM, deal execution) & Cloud Post Sales (Adoption, Consumption, Churn/Renewals)
• Drive data quality and completeness in core systems

What you bring:

• Final degree (e.g. business administration, finance, accounting, economics, mathematics, computer sciences) or equivalent work experience
• Fluent English
• 5+ years minimum experience in the IT Services industries, ideally in controlling or project management
• Proven ability to deliver an operations service to business stakeholders
• Works effectively in a matrix, fast moving and continually changing business environment
• Ability to proactively challenge business leaders in supportive way to improve performance
• A high level of communication, presentation and influencing skills
• Demonstrates a thorough knowledge of the consulting & cloud business model in a software environment

Where you belong:

• Culture: Respectful, inclusive working environment
• Team: Friendly, collaborative, and diverse
• Who Thrives: Curious, adaptable, team-oriented individuals
• Collaboration Style: Open, cross-functional, and transparent
• Growth: Clear development paths, mentorship, and real ownership opportunities
• What's Special: Values-driven, people-first, and impact-focused

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.