Coordinatrice.teur Des Ressources Communautaires Et Du Soutien (centrée Sur L'intervention Auprès Des Populations Marginalisées)/ Community Resource & Support Coordinator (focus On Intervention Within Marginalized Populations)

Who We Are

We are an organization that works to fight food insecurity through education and a meals on wheels service to individuals with a loss of autonomy. We're looking for someone to join our team who's engaging, community oriented, and brings experience navigating challenges faced by vulnerable populations.

We compensate shortlisted candidates $75 per in-person interview in recognition of time and effort, and to support those with financial limitations who might not otherwise apply.

Indigenous persons, newcomers and visible minorities are encouraged to apply!

The Job

The incumbent plays a pivotal role in fostering community connections, identifying and disseminating vital community resources, providing active listening to the community, and empowering staff to effectively support individuals accessing the Roulant's communal space. This position involves proactively engaging with community members, assessing their diverse needs, and building a comprehensive network of internal and external resources. The Resource & Support Coordinator will develop and maintain accessible resource banks and databases, and will equip other staff members with the knowledge and tools necessary to provide effective support and referrals. This role requires a high degree of autonomy in developing and implementing strategies to enhance community support and resource accessibility, guided by the overall mission and objectives of the organization.

The Requirements

• Some education (1-2 years) or course work in social work, outreach, support work or providing care OR a combination of lived experience, education and training equivalent in contact with marginalized populations;
• Minimum 2 years of experience working in a community-based setting, preferably with vulnerable populations;
• Strong research, analytical, and problem-solving skills;
• Excellent interpersonal, communication, and presentation skills;
• Ability to build and maintain strong relationships with community partners, colleagues, and clients;
• Experience with database management and office software use;
• Ability to express ideas clearly in both written and oral communications, bilingually in both French and English;
• Ability to follow instructions and meet deadlines;
• Artistic and creative ability an asset.

The Responsibilities

1. Under the guidance of the Meals-on-Wheels program manager, cultivate strong partnerships and connections with diverse community organizations and stakeholders to expand and reinforce the Roulant network of resources.
2. Act as the referring point of contact for individuals seeking community resource referrals and support. Proactively engage with visitors to understand their needs and connect them with appropriate internal and external resources.
3. Establish and nurture enriching relationships with individuals accessing the communal space from diverse backgrounds and with varying needs. Fosters a welcoming and supportive environment in collaboration with the Meals-on-Wheels team.
4. Develop and maintain easily accessible and user-friendly resource banks, databases, and informational materials (both physical and digital) that encompass a wide range of services and supports available within the community. Implement a referral tracking system of community needs.
5. Empower Meals-on-Wheels staff and volunteers by providing guidance and resources to enhance their ability to identify needs, offer initial support to individuals in the space, intervene appropriately, and make effective referrals to relevant services.
6. Proactively identifies gaps in Roulant practices & web of external resources through the creation of new partnerships and nourishment of current ones. Collaborates with the Meals-on-Wheels team to suggest initiatives and strategies that can address these community needs.
7. Represent the organization at community events and meetings to build awareness of available resources and foster collaborative relationships.
8. Participate in shared elements of organizational life, such as welcoming visitors to the building, answering phone calls, operational shifts, weekly staff meetings, annual big events, and occasional committee work. Participation in relevant ad hoc projects as assignment by management and the direction.

The Pay And Perks

• Full-time, temporary role (with the possibility of becoming permanent);
• Dates: July - December 2025 (6+months);
• 35 hours per week;
• $24.68 - $25.54/hr;
• 500$ in quarterly bonuses, to support leisure and investments;
• 3+ paid weeks of time off;
• Paid trainings and professional development opportunities;
• Collective Health Insurance Plan (Health, Dental, etc.);

The Promise

Santropol Roulant is committed to going beyond non-discrimination in our hiring processes: we want to create a welcoming environment that allows all people to show up as themselves and contribute their best without harassment, microaggressions, and exclusion. We strive to create a workplace where members from marginalized groups can contribute their talent and skills to our work. Join us in connecting people of difference, from all generations, using the power of community care, youth engagement and wholesome food.

Additional Details

If you wish to supplement your application with additional personal resources/documentation, outside of the traditional CV and Cover Letter, please attach them to this application.

Do not hesitate to contact us (514-284-9335) if you have any questions or concerns regarding the accessibility of our offices or your mobility challenges, and how these might affect you during the hiring process or as an employee of Santropol Roulant.

Submit your letter of interest and resume today! We'll be accepting applications on a rolling basis until this posting is removed.