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Digital Operation Support | DE Digital Channels Individuals

Grupo Santander is the leading bank that, through more than 160 years of reinvention, has become a borderless organization with a presence in more than 40 countries, 95 nationalities, and multicultural teams that share 4 languages. What is important to us are our clients, employees, shareholders, and society, as part of our mission, which is to contribute to the progress of people and companies, always acting in a Simple, Personal, and Fair manner.

We invite you to be part of our team as:

Digital Operation Support | DE Digital Channels Individuals

Requirements: • Industrial Engineering, Computational Systems, Information Technologies, Business Administration, Computer Science, Business, or related fields. • Intermediate/advanced English (oral/written). • Knowledge in the digital banking segment. • Knowledge in banking operations and/or product processes.

Knowledge and Skills: • Advanced use of office software (Excel, PowerPoint, Word). • Knowledge of agile methodologies and process improvement. • Business continuity, supplier management, communication, and training. • Creative, proactive mindset with a high focus on results. • Ability to navigate complex environments, prioritize under pressure, and make autonomous decisions. • Experience working with design, development, and data teams. • Excellent communication, active client listening in digital channels. • Teamwork and synergy with teams. • Negotiation

Responsibilities: • Define and maintain the operational model for the digital channel, ensuring orderly transitions of projects to the rollout phase with all Domains. • Address escalated cases from central areas and assisted channels, regarding problems with customers in daily operations. • Execute non-impact tests and functional validations before changes in the digital channels. • Supervise daily operations, ensuring availability, stability, and functional monitoring. • Monitor social media and stores to identify customer feedback and act on remediation plans to improve NPS. • Carry out institutional communication of changes, incidents, or new functionalities to assisted channels and central areas. • Coordinate and execute digital functionality training to all the bank. • Address requirements from regulators (Banxico, CNBV, etc.), internal audit, and compliance areas. • Participate in business continuity tests and maintain resilient operation in case of contingencies. • Coordinate with external providers and global teams for the operation of solutions.

Location: • Corporate Patio Santa Fe

Offers: • Base salary • Benefits superior to those of the law • Opportunity to belong to one of the best companies in the banking sector • Work scheme: On-site

At Banco Santander, we guarantee transparent, fair, and equitable treatment for candidates and employees, ensuring that there is no detriment in any right, benefit, or provision derived from their age, social or economic condition, culture, nationality, sexual orientation, gender identity or expression, sex, marital status, pregnancy, disability, religion, beliefs, physical appearance, or any other situation protected by federal, state, or local laws.

At Banco Santander we work to ensure the best experience in your process, if you need any reasonable adjustment or support, please share it with the team.