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Ekspert Relacji Z Klientem

We are looking for dedicated individuals to join our team in Legnica. This role offers a fixed-term contract for the first seven months, with the possibility of transitioning to an indefinite contract thereafter. You will work in our 1st Branch in Legnica, located at ul. Gwarna 4A, under the leadership of Katarzyna Lubieniecka.

We value relationships and are seeking people who prioritize delivering the best financial experience to our clients. As part of one of Poland's largest banks and part of the international Santander Group, we manage portfolios across over 300 branches nationwide, offering a wide range of banking products for both individuals and businesses.

We embrace diversity and believe that every team member, regardless of their background, can contribute unique perspectives to our company.

Apply if you:

• Have a higher education degree
• Have over three years of experience in banking and selling banking and investment products, including investment products
• Value human interaction and building long-term trust-based relationships
• Enjoy setting ambitious goals and thrive in a challenging environment
• Feel comfortable working both independently and in a team
• Want to develop in banking and acquire new skills in your chosen specialization, such as Select, Hipoteka, SMEs

Desirable skills include:

• Ability to communicate in English at a conversational level, enabling contact with foreign clients and assistance in selecting appropriate banking products
• Experience in selling investment products (including funds)
• Driver's license category B

Your tasks in this role will include:

• Meeting the more demanding needs of clients and assisting in selecting the best banking products and services
• Providing professional service and the best possible experiences during branch visits
• Offering and promoting banking products
• Achieving individual and team sales targets, for which we provide monthly attractive bonuses
• Engaging in telephone and direct client contact

We will take care of:

• A contract of employment (initially for seven months, with the possibility of transitioning to an indefinite contract thereafter)
• Employment in a branch (location as specified in the job offer)
• Life insurance
• Private medical care with Medicover (optional dental package available)
• Bank products and employee loans on favorable terms
• Cafeteria system with points for activities such as leisure, cultural, or gastronomic exchanges, or funding for preschools/nurseries/children's clubs
• Multisport card and wellbeing activities, such as interest clubs, webinars
• Opportunity to participate in volunteer work
• Additional social benefits (e.g., childcare allowance)
• Benefits for individuals with disabilities: financial support for health purposes, additional two days of leave for employees with mild disabilities, hybrid work if job allows
• Employee referral program – monetary reward for recommending someone to work at our bank

What is our onboarding process like?

• We won't throw you into the deep end. We have planned an onboarding process that includes integration into the organization, your business unit, and your tasks.
• The first training lasts six months within the Academy of Development Potential.
• After three months, you will start implementing your sales plan and receiving your first bonuses.
• During the first month, we will introduce you to our organizational culture and answer any questions you may have.
• After the onboarding period, you will fully implement your sales plans.

Join us in three steps:

• Send your CV for our analysis, and we will decide whether to invite you to the next stage.
• Meet with our recruiter and manager.
• Work with us in our team!

After each recruitment stage, you will receive feedback tailored to your level of advancement. Following the interviews, we will provide you with a comprehensive summary via email or phone.

We adhere to the highest risk management standards and prioritize the safety of our clients and the services we provide.