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Procurement Content and UX Manager

The Procurement Content and UX Manager will be a proactive and detail oriented member of the Operational Procurement and Systems team, working collaboratively to drive adoption of our new systems through intelligent content design and guided user experience. This role is pivotal in ensuring a smooth and user friendly experience for our end users across our procurement systems and platforms. You will interact with and support resources handling day-to-day operations and external providers operating in the UK SAP environment, drive content efficiency in our SAP systems, and maintain robust audit and compliance controls. A key aspect of the role will enhancing our procurement portal to ensure intuitive navigation and alignment with our internal processes.

The difference you'll make:

As the procurement content and UX manager you will ensure all operations and systems supporting business buying activities for Santander UK are effectively deployed and fit for purpose in line with business needs, policy, risk appetites and regulation. This will include prioritising a positive customer experience and ensuring our systems and processes are effectively monitored and executed to a high quality and in a timely fashion.

The specific responsibility of the role is to lead and manage the team to deliver the following:

• Define the strategy and roadmap for Procurement Content development to deliver increased levels of automation and customer satisfaction year on year
• Deliver an annual content delivery plan in collaboration with the Procurement Category and wider Operational Procurement and Systems teams
• Have oversight and support the procurement operations team to ensure timely and accurate delivery of day-to-day services
• Monitor and drive performance of other third parties against agreed service levels and KPIs
• Identify and recommend efficiencies within SAP content to improve end user experience and reduce manual interventions
• Drive the self service capability of procurement systems by ensuring clear, accurate, and user content

What you'll bring:

• Ability to understand complex analytical information and communicate to stakeholders in simple concepts
• Experience delivering Process optimisation.
• Strong understanding of the SAP Ariba software suite, plus an understanding of Globality, Service Now, and EcoVadis.
• Experience driving UX improvement

It would also be nice for you to have:

• Experience of delivering transformational programmes;
• Experience of managing third party providers
• A background in Data analytics

What else you need to know:

Our preferred location for this role is Unity Place

We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).

If you apply for this role in (this /any of these) locations, it's important you consider your travelling distance, time and cost from your home to the office location(s).

We're happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.

Inclusion

At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we'll reward you:

As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

• Eligible for a discretionary performance-related annual bonus.
• We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• 30 days' holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Company funded individual private medical insurance.
• Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, and health assessments.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Share in Santander's success by saving or investing in our share plans.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services

What to do next:

If this sounds like a role you're interested in, then please apply.

If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through email. You can contact us at resourcing@santander.co.uk.