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Automate conversational AI testing to improve digital banking customer experience
Vicente López, Buenos Aires, Argentina
Mid-Level
21 hours agoBe an early applicant
Santander

Santander

A multinational financial services group offering banking products, services, and solutions to individuals and businesses globally.

Ssr Qa Automation

Santander is evolving from being a global brand of high impact to an organization driven by technology, and people are at the center of this journey. We are leading a transformation centered on the client that values disruptive thinking, the courage to challenge the possible, and the ability to innovate.

This is more than just a strategic change: it is an opportunity for people to be motivated, grow, learn, and generate real impact. Our mission is to contribute to more people and companies prospering. We adopt a solid risk culture and expect all people, throughout the organization, to assume a proactive and responsible approach in risk management.

In Santander Argentina, we work to create a leading platform of financial services, integrating the best of the physical and digital world. We are a global bank with local roots, empowering technology, innovation, and talent to transform the financial experience.

The impact you will generate:

Santander Technology is looking for a SSR QA Automation based in Buenos Aires to join the virtual assistants team of the AI CoE.

The purpose of the role is to automate tests, detect incidents, and ensure the functional and conversational quality of digital products. Participating in the functional and technical validation of the bank's virtual agents and their integrations with cloud systems.

In this position, your main responsibilities will include:

  • Design and execute automated test cases on interfaces, APIs, and conversational models.
  • Implement testing scripts in continuous integration pipelines.
  • Analyze logs, test results, and report defects clearly and prioritized.
  • Collaborate with development and product for the resolution of findings.
  • Participate in the definition of acceptance criteria and quality metrics.
  • Contribute to technical documentation and maintenance of test suites.

What you bring to the team:

Our people are our greatest strength. Each person contributes unique perspectives that make us stronger as a team and as an organization. We value who they are and empower what they bring.

The following requirements represent the essential knowledge, skills, and competencies for this position:

  • +2 years of experience in QA or QA Automation.
  • Knowledge in automation tools (Selenium, Playwright, Postman, etc.).
  • Familiarity with testing APIs, REST services, databases, and cloud environments.
  • Experience in agile environments and handling of management tools (Jira, Confluence).
  • Basic knowledge of virtual agents or NLP (Lex, Dialogflow, Rasa).

Desirable:

  • Experience with MongoDB, Redis, and SQL.
  • Knowledge in cloud automation and API integration.
  • Interest in generative AI and AI-driven test frameworks.
  • Participation in performance testing or data pipeline validation.
  • We value your impact:

    Your contribution matters, and we recognize it. In Santander, we have a comprehensive, fair, and competitive proposal that reflects your impact and the value you will deliver. We offer:

    • Develop and learn every day: opportunities for development (local and international), discounts on training, languages, universities, and a 100% available learning platform for you.
    • Have a flexible work dynamic with a hybrid model.
    • Enjoy the balance: 15 working days of vacation to be divided as you wish and a birthday off day.
    • Take care of your health and well-being: with an exclusive Swiss Medical plan as prepaid medical insurance for you and your immediate family, our own medical center in the corporate building, special fertility and prevention program, 50% reimbursements on medications, among others.
    • Live the experience as a customer with preferential rates on our products (fixed term, loans, safety box, and more) and exclusive reimbursements in supermarkets and Pedidos Ya.

    We are here to keep your motivation, help you achieve your goals, and celebrate your achievements at every step of the way.

    Santander prides itself on being an organization that offers equal opportunities regardless of age, gender, disability, marital status, race, religion, or sexual orientation. Our commitment is to ensure an inclusive and accessible selection process for all individuals.

    If everything you read interests you and matches what you are looking for, join our team. Ready to take the next step?

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About Santander
A multinational financial services group offering banking products, services, and solutions to individuals and businesses globally.