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Cajero Dual Country: Mexico

Santander is evolving from being a global high impact brand to an organization driven by technology, with people at the center of this journey. Together, we are leading a transformation focused on the customer that values disruptive thinking, the courage to challenge the possible, and the ability to innovate.

This is more than a strategic change: it is an opportunity to grow, learn, and make a real impact.

Our mission is to help more people and businesses thrive. We adopt a strong risk culture and expect all our teams to take a proactive and responsible approach to risk management.

Retail & Commercial Banking is a global business that integrates all our retail and commercial banking activities to better serve our customers, improve efficiency, and generate value.

The impact you will generate

Banco Santander México is looking for a Branch Teller dual in Merida, Yucatan.

Objective of the position

We are redefining the way we work through innovation, the latest technology, collaboration, and the freedom to explore new ideas.

In this position, your main responsibilities will include:

• Attending comprehensively at the window the deposit services
• Payment of checks
• Providing quality service and acting in accordance with the regulations and guidelines established by the bank
• Cash management
• Promotion of financial products
• Cash cuts
• Check validation

Professional experience

• 1 year in similar positions

Education

• Bachelors in economic-administrative areas

Technical skills

• Counting, detection of counterfeit bills, and money reconciliation.
• Knowledge of banking products and services
• Accounts, cards, deposits, withdrawals, investments, etc.
• Domination of banking systems and internal platforms
• Use of systems such as Bansefi, internal Santander applications, basic Excel, and transactional systems.
• Regulatory compliance and internal policies
• Knowledge of regulations such as PLD (Money Laundering Prevention) and data confidentiality.
• Customer service and service processes
• Opening and closing of cash, shift management, and window service.
• Basic digital tools management
• Use of corporate email, intranet, registration tools, and consultation.
• Banking security and control of operations
• Procedures for unusual or suspicious operations.
• Report and reconciliation of daily operations
• Preparation of end-of-day reports and control of documents.

Interpersonal skills (Soft skills)

• Customer orientation and service vocation
• Empathetic, warm, and focused attitude on customer satisfaction.
• Attention to detail
• Precision in handling cash and recording movements.
• Integrity and reliability
• Ethical handling of money and information.
• Effective communication
• Ability to explain products and resolve doubts with clarity.
• Teamwork
• Collaboration with executives, coordinators, and cashier staff.
• Stress tolerance and pressure management
• Ability to remain calm in moments of high traffic.
• Proactivity and continuous improvement attitude
• Constant search for efficiency and good service.
• Adaptability
• Flexibility to changes in banking policies or processes.
• Responsibility and commitment
• Strict compliance with schedules, procedures, and controls.

What you will bring to the team

Our people are our greatest strength. Each person contributes unique perspectives that make us stronger as a team and as an organization. We value who they are and empower what they bring.

The following requirements represent the essential knowledge, skills, and competencies for this position.

We value your impact

Your contribution matters, and we recognize it. At Santander, you can expect a fair and competitive compensation package that reflects your impact and the value you will deliver. Take a moment to understand what we mean:

• We offer more than a salary: our benefits are designed to support your life, your goals, and your well-being, today and in the future
• Your health is our priority. Through BeHealthy, our global well-being program, we promote the comprehensive well-being of our teams
• We encourage our teams to go further through opportunities for growth, international mobility, and extensive career paths

We are here to maintain your motivation, help you achieve your goals, and celebrate your achievements at every step of the way.

Compliance local

Santander is proud to be an organization that offers equal opportunities regardless of age, gender, disability, marital status, race, religion, or sexual orientation. We are committed to providing an inclusive and accessible selection process for all individuals.

And now what?

If everything you have just read fits with you, apply and join our team.

Ready to take the next step?