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Threat Monitoring Analyst

Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible.

This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Santander Digital Services is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that our work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 10,000 people in 8 countries develops and/or implements financial solutions across a broad spectrum of technologies on all kinds of on-premise and cloud-based platforms.

The difference you make: Santander Digital Services is looking for a Threat Monitoring Analyst based out of Boadilla del Monte office. We're shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Monitor security events received through alerts from SIEM or other security tools.
• Revise alerts escalated by end users. Carry out Level 1 triage of incoming issues (initial assessing the priority of the event, initial determination of incident to determine risk and damage or appropriate routing of security or privacy data request).
• Carry out limited incident response to end users for low complexity security incidents.
• Maintain assigned ticket queue.
• Participate actively in the resolution of incidents, even after they are escalated.

What you'll bring: Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We're enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professional Experience: At least 6 months' experience in a similar position.
• Education: Bachelor's degree in computer science engineering, Information Technology, Telecommunications Engineering, or equivalent work experience.
• Languages: English B2. (Required)
• Hard Skills: General network knowledge, TCP/IP troubleshooting. Ability to trace down an endpoint on the network based on ticket information. Familiarity with system log information and what it means. Understanding of common network services (web, mail, DNS, authentication). General desktop OS and server OS knowledge. TCP/IP, Internet routing, Unix/Linux & Windows NT. Knowledge of host-based firewalls, anti-malware, HIDS. Technical hands on experience and with a good understanding of common technology platforms and security technologies.

We value your impact. Your contribution matters, and it's recognized. You can expect a fair, competitive reward package that reflects the impact you create and the value you deliver. But we know rewards go beyond numbers.

• Enable our teams to go beyond through global opportunities and broad career paths.
• Enjoy a hybrid working model—some days remote, some days onsite with your team—along with flexible hours.
• Access hundreds of courses on our platforms, including exclusive access to our global learning space: Santander Open Academy.
• Receive a highly competitive salary with performance-based bonuses, motivating you to keep growing with us.
• Benefit from preferential banking terms, special interest rates on loans, life insurance, and more.
• Promote holistic wellbeing through BeHealthy, our global wellness programme.
• Offer childcare support and family-friendly programs tailored to each life stage.
• Get access to Santander Contigo, our program for employees and their families offering legal, emotional, and administrative advisory services.
• Gym/WellHub membership, medical centers in some of our facilities, meal subsidy, parking, shuttle service from various points in Madrid, as well as exclusive discounts and offers for Santander employees.

We're here to keep you motivated, help you reach your goals, and celebrate your progress, every step of the way.

Local compliance: Santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates.

What to do next: If this sounds like a role you are interested in, then please apply. Ready to take the next step in your journey?