Veteran Service Care Coordinator

Veteran Service Care Coordinator

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility: Marsh Minocqua Ctr

Location: Minocqua, WI

Address: 9601 Townline Rd, Minocqua, WI 54548, USA

Shift: 8 Hours - Day Shifts

Job Schedule: Part time

Weekly Hours: 20.00

Salary Range: 18.00 - 29.00

Job Summary

As a trusted liaison between the Marshfield Clinic Health System, the VA, and the community, the Veteran Service Care Coordinator facilitates access to essential services for Veterans. The role involves screening for medical and social needs, mental health conditions, and VA eligibility to optimize care coordination and clinical outcomes. Functioning as a key member of the healthcare team, this individual provides clinical, clerical, and technical support to bridge gaps in Veteran care. Veteran Care Coordinator connects Veterans with healthcare services, community resources, and the VA to improve health outcomes and ensure smooth care across systems. The role includes assessing Veteran needs, offering social support and coaching, and developing individualized action plans covering military history, VA benefits and eligibility, preventive health needs, and personal health goals. A strong understanding of Veteran benefits is essential for helping Veterans access earned services through the VA and community partners. Coordinators collaborate closely with healthcare teams—including clinicians, discharge planners, and community partners—to support safe and effective transitions of care. This includes helping Veterans navigate post discharge needs and ensuring continuity between hospital, VA, and community-based services. Administrative responsibilities include verifying service authorizations, maintaining communication with the VA, tracking program data, and ensuring compliance with Sanford Health and VA standards. The role also contributes to system and process improvement by sharing best practices, developing educational materials, and assisting with staff and clinician education. Overall, the coordinator supports program goals focused on seamless VA–community care integration, addressing unmet needs (especially for rural Veterans), and strengthening Veteran-centered services through collaboration, advocacy, and a deep understanding of the Veteran experience.

Qualifications

Completion of the following courses or the military equivalents: Medical Terminology, Anatomy & Physiology or Body & function or Human Body in Health & Disease, and Pharmacology required. Experience working or volunteering with direct customer service experience in human services, healthcare, community outreach, health education, or related direct service and proficiency with written and verbal communication skills and Microsoft Office Suite, one year required, two preferred. Experience working with the needs of the Veteran population or Military service preferred. Preferred: Current AAMA or RMA certification. CHW Certification. Motivational Interviewing (MI) Certification, Certified Health Coach (CHC) through the National Society of Health Coaches (NSHC); Health Coach Certification through the American Council on Exercise (ACE); Health and Wellness Coach Certification through Well Coaches School of Coaching; or Coach Training Certification through Coaches Training Institute (CTI). Graduate of an LPN program, or documentation of nursing education and training through an accredited Registered Nurse program that meets state requirements to take LPN boards. Completion of military training: Medical Specialist (68W), Hospital Corpsman (HM), Aerospace Medical Service Specialist (4N0X1), Combat Medic (68W), Independent Duty Medical Technician(4NOX1C), Pharmacy Specialist (68Q), Pharmacy Technician (HM-8404,4T0X1).

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.

Req Number: R-0252815

Job Function: Care Coordination