Servicenow Software Developer, HR Service Delivery - Remote Eligible

Sanford Health Remote ServiceNow Developer

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility: Remote SD (Central Time) Location: Remote, SD Shift: Day Job Schedule: Full time Weekly Hours: 40.00 Salary Range: $29.00 - $46.50 Pay Info: Pay starts at $29 and increases according to years of applicable experience.

Key Responsibilities:

• Collaborate with stakeholders: Work closely with management, HR departments, and business subject matter experts to identify, analyze, and document end-user requirements for system improvements and enhancements.
• System Design & Development: Generate software design specifications, model and simulate workflows, and develop software solutions by validating designs with users and technical resources. Ensure all solutions are aligned with the business needs and technical requirements.
• Customization & Configuration: Develop and configure HRSD components, including record producers, notifications, client scripts, business rules, etc. Customize ServiceNow applications and modules to align with business processes.
• Integrations & Automation: Build and manage custom integrations between HR systems using RESTful APIs, SOAP, and other web services. Automate processes to improve data flow and integration between ServiceNow and external systems, including data transformation and migration tasks.
• Testing & Quality Assurance: Perform a variety of testing (manual, automated, functional, performance, integration, regression, load, and stress testing) to ensure that all HR software tools and processes are operating efficiently. Ensure the timely and stable deployment of new releases and updates to the application with minimal disruption to IT/HR operations.
• Technical Documentation: Develop detailed technical documentation to guide future software development projects, including the creation of process maps using visualization tools. Document integration processes, data transformation workflows, and test plans for quality assurance purposes.
• Reporting & Analytics: Build RaaS (Reports as a Service) solutions, create dashboards, and generate reports to track key HR metrics and analyze data for decision-making. Utilize reporting and visualization tools to provide insights into HR processes, defects, and upgrade dependencies.
• Continuous Improvement: Monitor the quality and consistency of the data in the system. Conduct root cause analysis of issues, track system performance, and contribute to continuous improvement efforts. Ensure that HR software solutions are continuously updated to reflect evolving business needs and technological advancements.
• Release Management: Manage the release and deployment of ServiceNow upgrades, ensuring that all new functionalities and patches are rolled out in a structured, efficient manner while minimizing disruption to HR and IT operations.

Required Skills & Qualifications:

• Proven experience as a ServiceNow Developer, with a strong focus on HRSD or related ServiceNow modules.
• Proficiency in JavaScript, Glide API, HTML/CSS, RESTful APIs, XML, and JSON.
• Strong understanding of business process automation, integration strategies, and workflow management in the HR context.
• Excellent problem-solving, communication, and collaboration skills, with a focus on improving user experience and operational efficiency.
• Experience in testing software solutions, including writing test scripts and conducting manual and automated testing.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) or Certified Application Developer.
• Experience in Integration Hub or building custom integrations, web services, and data migration between ServiceNow and other enterprise systems.
• Experience in HR process mapping and using visualization tools to analyze workflows and identify areas for improvement.
• Experience in UI builder, Virtual Agent, Workflow Studio, Performance Analytics, User Experience Analytics, App Engine Studio, etc.
• Understanding of ITIL principles and their application to HR services.

Job Summary:

Responsible for maintaining, configuring, and customizing the ServiceNow HR Service Delivery (HRSD) module to support efficient and user-friendly HR services. Key responsibilities include developing and enhancing record producers, notifications, platform analytics reports, and dashboards using UI Builder, Service Portal widgets, and Flow Designer. The role also involves configuring and optimizing experiences such as HR Agent Workspace, Virtual Agent, and Agent Chat. This position requires regular collaboration with department leaders to understand current workflows, gather and document business requirements, and design effective solutions that align with organizational standards, privacy policies, and user experience best practices. Success in this role depends on strong programming skills, problem-solving skills, attention to detail, effective communication, cross-functional collaboration, and a commitment to continuous improvement.

Qualifications:

• Bachelors degree in Information systems, computer science, data analytics or related field requires. Master's degree is strongly preferred.
• Two years experience in a technical development or support role experience required. Prior human resources application support and/or programming experience preferred.
• Strong computer skills, strong analytical, critical thinking and problem solving skills.
• Excellent communication and customer service. Attention to detail with a high degree of accuracy.

Benefits:

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.