Patient Access Representative | Emergency Department | 40hrs/week

Sanford Health Careers

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Emergency Department Patient Access Representative

If you're looking for a fast-paced role where you can make a difference every day, the Emergency Department is the place to be! As a patient access representative, you'll guide patients through registration and help ensure their visit runs smoothly. The ED is always on the move — no two days are the same. You'll experience a variety of situations that make your work both exciting and meaningful. Most importantly, you'll know that what you do matters — every registration and every interaction directly supports timely, life-saving care. This position includes every other weekend and every other holiday.

Job Summary: Join our Sanford Patient Access Family and Grow the Good! As a patient access representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

Registration: Greet patients & verifies demographics. Creating, scanning & routing documents or electronic forms. Inform patients what the document is & capture signatures on necessary paperwork. Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures. Collects co-payments, pre-payments, and payments on account balances. May work through the registration work queue to address and resolve registration errors or denied insurance claims.

Scheduling: Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule. Obtain and coordinate referrals & conduct pre-authorization. Arrange interpreter services. Check patients in/out. Operate multi-line phone. May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers.

Additional duties may include: Preparation & coordination of charts. Organize supporting provider documents. Initiation & collaboration of patient financial assistance. Track patient visits & health information management on patient accounts. Compile, distribute, administer, and score assessments. Coordination of Telemed appointments. Reminder calls for appointments. Hospital admission. Office duties, such as make copies or send faxes.

Qualifications: High school diploma or equivalent preferred. Post-secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired. May require BLS for certain locations and/or settings.

Benefits: Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.