Membership Sales Associate - Thief River Falls Wellness Center

Sanford Health Careers

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility: Trf 59/Se Bldg

Location: Thief River Falls, MN

Address: 1720 US-59, Thief River Falls, MN 56701, USA

Shift: Varies

Job Schedule: PRN

Weekly Hours: Varies

Salary Range: $15.00 - $23.00

Department Details

Schedule: 2 to 4 days per week (Monday-Thursday) with occasional weekends. Shift time is 10am-4pm. Free Sanford Wellness Center membership!

Job Summary

Greets members, answers phone, updates files, and keeps membership records current. Provides program information, guides emergency procedures and performs general cleanliness and maintenance of the facility. May assist with new memberships as well as maintain membership access cards when applicable. Conducts tours and provides information regarding services and programs. Responsible for client experience. May assist with supervising member's correct form and technique, while assisting in the use of all equipment within the facility as needed. Assists with scheduling fitness center activities. May assist with orientating new employees. Oversees competency testing for all employees onboarding. Maintains supplies and escalates concerns of facility and equipment maintenance when needed. Possesses and upkeeps knowledge on facility operations, programs and activities. Demonstrates skill in preparing and maintaining records. Displays ability to establish and maintain effective working relationships with members, colleagues and the public. Reacts calmly and effectively in emergencies. Consistently maintains confidentiality of sensitive information. Formulates and implements decisions effectively. Exhibits organizational skills and ability to meet deadlines. Provides problem solving abilities and self-motivation to perform job responsibilities with little supervision. Operates, provides instruction and ensures correct use on all exercise equipment. Assists with new member entry into existing wellness programming. Ensures that new members are qualified by their level of exercise experience and condition of health, placing them in the most appropriate entry program. Responsible for membership attrition. Demonstrates detailed computer knowledge with ability to decipher account and billing information regarding members' accounts. Excels at providing professional, courteous interaction with customers. Demonstrates ability to work with several customers and handle phone inquiries at once. Utilizes excellent communication skills with both internal teams and clients of the Wellness Center.

Qualifications

High school diploma or equivalent preferred. Previous experience working in a fitness center is preferred but not required. Computer skills sufficient to access and enter data and create documents. Oral and written communication skills sufficient to follow-up with customer questions and utilize knowledge of service area and system-wide procedures. Based on facility needs, may require Basic Life Support (BLS) certification and formal training on LifePak 250. If not obtained at time of hire, will be formally trained.

Benefits

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.