Service Administrator

Service Administrator (Locations: Elko, NV)

Sandvik Mining is looking for a Service Administrator. If you have experience working in an industrial setting and have a background in inventory or office management, Sandvik Mining wants to speak with you!

Sandvik Mining is a business area within the Sandvik Group and a leading global supplier of equipment and tools, service and technical solutions for the mining industry. The offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.

Key performance areas

As the Service Administrator, you will set up jobs for the workshop, prepare packets for supervisors, and enter, track and expedite all workshop work in process (WIP) orders.

Main responsibilities

• Open field service jobs for billable work, warranty, and jobs for other areas of parts & service
• Open N00 jobs for new units; PDI, warranty, other work to be performed on the new unit.
• Maintain/track open field service jobs.
• Order parts and/or outside services.
• Coordinate with vendors for orders.
• Process all systems and hard copy documentation for all WIP orders.
• Open LPS tickets for expediting, pricing, etc.
• Prepare quotes and invoices and/or close field service and WIP jobs.
• Follow up with Sandvik internally as required to satisfy the requirements of WIP.
• Answer internal and customer inquiries about service, parts availability, delivery times and status of orders.
• Look up parts, pricing, and availability to provide quotes to customers for service work and audits.
• Open/assist jobs with parts needed from stock equipment.
• Provide monthly reports for team and customers.
• Order vehicle safety equipment for fleet.
• Order uniforms for field service technicians.
• Order tools for field service technicians.
• Order office supplies for technicians.
• Prepare quote information for parts and service jobs.
• Secure parts and materials for technician jobs
• Produce reports on processes, backlog, and future jobs.
• Enter warranty claims in sales tools to the factory.

Your profile

Besides possessing an Associate's degree, the Service Administrator must have 3-5 years' experience in office or inventory management, preferably in an industrial environment. You must have an aptitude for learning new data input systems, and experience with accounting related activities is preferred. A higher ability and understanding of Microsoft Office would be required.

You must be highly organized, self-motivated, and proactive in order to address all customer and internal requirements in a quick and professional manner. A professional demeanor and the ability to work quickly and effectively within time constraints are mandatory. The ability to work overtime as the requirements of the business dictate is required.

Benefits

Sandvik offers a comprehensive total compensation package including a competitive benefits package of health, dental and disability insurance, and a 401(k) retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.

For immediate consideration, please apply online for the Service Administrator position, Job Req. ID# R0086287.