Sales Development Manager– Screens & Feeders – Africa

Sales Development Manager– Screens & Feeders – Africa

At Rock Processing, we're passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers in a sustainable way. It's a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do. We offer a diverse range of opportunities through our businesses and cross-border networks, enabling you to explore your potential and thrive.

We are seeking a dynamic and results-driven Sales Development Manager– Screens & Feeders – Africa to take responsibility for driving sales growth across Africa while building and leading a highly capable Sales Development and Support team. The role will be reporting directly to the Director Sales Development Screens & Feeders EMEA.

Purpose of the role:

• Responsible to actively develop sales across Africa and build a highly capable and dedicated Sales development and Support team that enables the sales organization to improve customer satisfaction and improved market shares
• The role requires a proactive, results-driven aftermarket AM focused individual, playing a key part in identifying growth opportunities within the business segment, driving customer success, and strengthening client relationships.

The job responsibilities:

• Drive the development of sales for the respective sales areas.
• Participate and be an active member within the Sales Development EMEA management team.
• Coaching and management the screening solutions technical support team for Africa
• Ensure smooth quotation support for SK-Range EQ inquiries across EMEA region
• Working closely with the other sales development manager for Screening Media and Wear Protection to ensure a high level of bundling and an overall positive lifecycle development.
• The scope includes the full portfolio of all screen ranges within the Africa region (SK-Range EMEA)
• Research and analyse MAPL (Minimum Acceptable Pricing Level) and margin data for different regions to determine pricing strategies and identify growth opportunities.
• Track and analyse key market trends and competitive landscape to support business development and strategy formulation.
• Develop and implement strategic initiatives to retain and grow market share within the aftermarket sector.
• Create and adjust plans based on market dynamics, competitive threats, and client needs.
• Work closely with the sales and marketing teams to align strategies and ensure consistent messaging to clients.
• Develop and execute tailored customer success plans/WIN Plans to ensure clients and Sandvik entities maximize the use of products and services.
• Design and deliver customer training materials, workshops, and resources to improve product knowledge and enhance client satisfaction.
• Act as a key point of contact for clients, providing expert advice and ensuring smooth onboarding and continued product adoption.
• Build and maintain strong relationships with clients by understanding their business goals, challenges, and KPIs.
• Proactively engage with clients to identify potential issues and ensure ongoing satisfaction.
• Address client concerns promptly and work collaboratively with other departments to resolve any problems before they escalate.
• Conduct regular check-ins and performance reviews with clients to ensure goals are being met and opportunities for improvement are identified.
• Track and report on key performance indicators (KPIs) related to customer satisfaction, product adoption, and account growth.
• Continuously assess internal processes and tools to drive improvements in service delivery and customer experience.

EHS Responsibilities:

• Develop and update EHS policies, procedures, and guidelines.
• Conduct risk assessments, incident investigations, and workplace inspections.
• Provide training and awareness programmes that reinforce Safety First.
• Analyse trends and share recommendations to reduce incidents.
• Support managers and employees with technical EHS knowledge.

Competencies:

• Mandatory knowledge of vibrating equipment
• Good understanding of mining site plants and process engineering
• Ability to work in a matrix organization environment
• Sound judgement and problem-solving ability
• Listening and logic interpretation
• Strong customer orientation
• Advanced communication skills
• Must be flexible and self-reliant, self-starter
• Excellent time management
• Strong business development and team development capabilities
• Strong understanding and compliance with Health and Safety in the workplace
• Ability to function independently and with responsibility and managing teams
• Follow-through ability to complete tasks
• Computer Literacy – MS Office

Profile Required:

• Grade 12 (Matric)
• Professional qualification at the level of Mechanical Engineer or Metallurgical Engineer or equivalent.
• 5+ years of experience in the African aftermarket sector, preferably within the mining, construction, or manufacturing industries.
• Strong understanding of market dynamics, pricing strategies, and margin optimization.
• Proven track record of formulating and executing successful strategies for customer retention and account growth.
• Experience in developing training materials and customer success programs.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced, customer-focused environment.
• Proficiency in Microsoft Office Suite and CRM tools (e.g., Salesforce, HubSpot).

Other requirements:

• Driving licence
• The work includes extensive travelling to end customers, distributors and Sandvik sales entities
• English plus other languages as needed within the SA

What is in it for you?

• We offer you an interesting role in an international business environment, extraordinary products, great colleagues, and opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.

Application:

• Send your application as soon as possible as we will be evaluating candidates continuously, and no later than 02 April 2026
• Read more about Sandvik Group and apply at home.sandvik/career

About us:

• Rock Processing is a business area within the Sandvik Group and a leading supplier of equipment, tools, parts, service and solutions for processing rock and minerals in the mining and construction industries. Application areas include crushing and screening, breaking and demolition.