Field Service Coordinator

Field Services Coordinator

Location: Tualatin, OR

Department: Commercial Operations/Field Services

Reports To: V.P. Marketing & Sales

Employment Type: Full-Time

Position Summary:

We are seeking a highly organized and proactive Field Services Coordinator to support our field operations team. This role is responsible for coordinating service requests, managing technician schedules, and ensuring timely resolution of customer issues. The ideal candidate will have experience with service desk platforms, particularly JIRA Service Desk, and a strong ability to communicate across departments and with external clients.

Key Responsibilities:

• Coordinate and dispatch field service technicians based on service requests and priority levels.
• Manage and monitor incoming service tickets using JIRA Service Management, ensuring accurate categorization, prioritization, and timely resolution.
• Serve as the primary point of contact for field service inquiries, updates, and escalations.
• Maintain detailed records of service activities, technician availability, and customer interactions.
• Collaborate with internal teams (Sales, Engineering, Customer Support) to ensure seamless service delivery.
• Generate reports from JIRA to track service metrics, technician performance, and customer satisfaction.
• Assist in developing and refining field service processes and documentation.
• Support inventory tracking and equipment logistics for field operations.
• Provide training and support to field staff on JIRA Service Desk usage and best practices.

Qualifications:

• 2+ years of experience in a service coordination, dispatch, or operations support role.
• Proficiency with JIRA Service Management or similar ticketing systems.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Familiarity with field service operations and scheduling tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience with reporting and data analysis tools is a plus.

Preferred Skills:

• Experience in a technical or industrial field service environment.
• Knowledge of SLAs and service performance metrics.
• Familiarity with CRM systems such as Salesforce.
• Experience with ERP platforms.
• Basic understanding of ITIL or service management frameworks.

About Us:

ZeroTouch is a Metrology company within the Sandvik Group, specializing in providing high-precision measurement solutions for industrial applications. As a Sandvik company, ZeroTouch benefits from global resources and industry knowledge. This empowers us to leverage advanced technology and expertise to a diverse range of industries around the world to improve manufacturing processes and enhance quality control.

What We Offer:

Sandvik and ZeroTouch offer a comprehensive total compensation package including a competitive package of health, mental health, dental and disability insurance, parental leave, and a 401(k)-retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as many opportunities for career advancement. We provide tuition assistance along with career development planning and a robust assortment of employee development, leadership development programs and reasonable accommodations.

Sandvik strives to always foster a supportive and high-performance culture where our employees can feel valued and free to share ideas and bring them to fruition. We provide safe, sustainability-focused, and appealing work environments and flexibility to help our employees perform at optimal levels and have time and energy for enriching personal time.

Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Human Resources Department at hrsupport.us@sandvik.com.

For immediate consideration, please visit www.sandvik.com/careers to apply for the Field Service Coordinator position, Job Requisition #R0084007.