Technical Support Specialist
Sandvik
Online Technical Support Coordinator
Coordinate an online technical support which supports the sales organization. Administrate support cases – log and follow up. Diagnoses and resolves issues. Research questions using available information resources. Troubleshoot problems and advise on the appropriate action. Identify and escalate situations requiring urgent attention. Redirect problems to correct resource.
Assist in the intelligent project management of roadheaders. Assist the technical support team in translating technical documents. Collaborate with the team to complete product applications, handle problems, and enhance customer satisfaction. Cross-departmental collaboration, providing technical support, and feedback on quality issues. Other temporary tasks assigned by the leader.
Requirement:
Background in mechanical and electrical technology, familiar with mining/mechanical equipment and work processes, or experience in quality management. Good teamwork ability. Good ability in English-Chinese translation. Bachelor's degree or equivalent.