Job Title

Coordinate an online technical support which supports the sales organization.

Administrate support cases – log and follow up.

Diagnoses and resolves issues.

Research questions using available information resources.

Troubleshoot problems and advise on the appropriate action.

Identify and escalate situations requiring urgent attention.

Redirect problems to correct resource.

Independently complete some equipment maintenance, repair and adjustment under the guidance of documents or senior engineers

Have simple communication and reports with the foreign team, and look up the accessory manual to support the sales team

Ensure that all work procedures (utilizing the tools provided), are carried out according to safety standards.

Basic customer communication – can explain basic operating procedures and refer to responsible/relevant person.

Give feedback to line manager/team leader with regards to equipment maintenance and service challenges.

Requirement

Majors in mechanical or automation fields college or above

Have more than 3 years of working experience in mining industry

Basic knowledge of the mining environment and application of equipment.

Basic proficiency in schematics reading

CET-4 or above; Have the ability of simple oral communication

Good application skills in office software(word, excel, pdf,ppt,outlook,powerBi)

Driver's license

Good at communication, cheerful personality, strong learning ability and a strong sense of teamwork

Be able to adapt to frequent business trips and underground work

Be able to accept overseas work arrangements

Service Engineer