Sales Operations & Business Administrator

Sales Operations & Business Administrator

ZeroTouch is a Metrology company within the Sandvik Group, specializing in providing high-precision measurement solutions for industrial applications. As a Sandvik company, ZeroTouch benefits from global resources and industry knowledge. This empowers us to leverage advanced technology and expertise to a diverse range of industries around the world to improve manufacturing processes and enhance quality control.

We're looking for a highly organized and experienced Sales Operations & Business Administrator to be a pivotal force in our daily operations and sales success. This multifaceted role supports a wide range of business functions, with a significant focus on optimizing our sales processes and managing our CRM system. If you're a detail-oriented problem-solver with a strong background in Salesforce administration and a knack for keeping things running smoothly, we would like to hear from you!

What You'll Do:

Sales & CRM Administration (Primary Focus):

• Be our Salesforce guru: Serve as the primary Salesforce Administrator, customizing objects, fields, workflows, and more to meet evolving business needs. Manage user access, roles, and data integrity through regular audits.
• Optimize Sales Processes: Partner with sales leadership to refine sales processes, pipeline stages, and forecasting accuracy.
• Provide Sales Insights: Build and maintain Salesforce dashboards and reports to track key sales metrics, offering actionable insights to leadership.
• Manage Sales Tools: Evaluate, implement, and manage integrations between Salesforce and other sales tools (e.g., CPQ, Outreach, ZoomInfo).
• Support the Sales Team: Conduct Salesforce training, troubleshoot CRM issues, coordinate quoting, manage opportunities, and administer customer portals (Ariba, Rolex, Hexagon).
• Handle Orders: Support the PO acceptance process, monitor incoming purchase orders, and manage sales order entry/updates in Epicor.

Business Operations Support:

• Project Coordination: Maintain and create project codes, manage MS Teams channels, and support reorganization initiatives.
• Office Administration: Coordinate customer visits (logistics, catering, materials), and manage visitor scheduling. Additional ad-hoc tasks as needed.
• Legal & Document Support: Generate and route documents for signature via DocuSign (NDAs, contracts), maintain templates, and organize legal documentation.

What You'll Bring:

• Minimum of 2 years in a similar administrative role, with 3+ years in Sales Operations or Salesforce Administration.
• Salesforce Administrator certification (ADM 201) is a plus; Advanced Admin or other Salesforce certifications are a plus.
• Proficiency in Salesforce Lightning, report building, dashboards, and process automation (Flows).
• Strong organizational, multitasking, and time management skills.
• Excellent written and verbal communication, project management, and problem-solving abilities.
• Proficient in Microsoft Office and Microsoft Teams; experience with Jira, Epicor, DocuSign, and Canva preferred.
• Ability to work independently and collaboratively across departments, handling confidential information with discretion.

Benefits:

Sandvik and ZeroTouch offer a comprehensive total compensation package including a competitive package of health, mental health, dental and disability insurance, parental leave, and a 401(k)-retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as many opportunities for career advancement. We provide tuition assistance along with career development planning and a robust assortment of employee development, leadership development programs and reasonable accommodations. Sandvik strives to always foster a supportive and high-performance culture where our employees can feel valued and free to share ideas and bring them to fruition. We provide safe, sustainability-focused, and appealing work environments and flexibility to help our employees perform at optimal levels and have time and energy for enriching personal time.

Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Human Resources Department at hrsupport.us@sandvik.com.

For immediate consideration, please visit www.sandvik.com/careers to apply for the Sales Operations & Business Administrator position, Job Requisition #R0082064.