Sales Channel Support

Sales Process Support Specialist

Ready to shape the future of sales processes in an international environment? In this role, you're not just supporting tools—you're a key driver of smarter, more efficient sales processes. This is an exciting opportunity to collaborate with brilliant minds and contribute to best practices that drive customer success worldwide.

About Us

Our team, CRM and Sales Process Support, are part of Sandvik's Parts & Services Division, responsible for global operations in the mining industry. Our mission is to deliver exceptional parts and service solutions to a diverse customer base – from multinational corporations to local enterprises. With passion, expertise, and innovation, we ensure our customers receive the best possible experience.

About The Job

In this position, you strengthen our sales channels by improving tools and processes for contract and field sales. You work closely with the Parts & Services Business Lead for CRM and CPQ, while managing and testing sales-enabling tools like Showpad. Together with frontline teams and division stakeholders, you actively shape processes and solutions that support account managers and sales representatives.

Your tasks include:

• Supporting Sales Channel Specialists in analyzing and developing CRM, CPQ, Showpad, and other tools.
• Analyzing field sales activities and system usage, providing insights for improvement.
• Documenting and publishing sales processes and procedures.
• Testing and validating new tools, processes, and training content.
• Maintaining global process guidelines and resolving system issues.

You report to the Sales Tools & Processes Manager of the Parts & Services Division. The position is based in Stockholm.

Your Profile

We're looking for someone with experience and/or interest in marketing or business administration and are eager to learn and grow. Knowledge of our business and solutions, such as Salesforce CRM, Aurora, or Showpad is an advantage.

You're detail-oriented, organized, and efficient in meeting targets. Collaboration comes naturally, and you communicate with clarity while bringing a proactive mindset to every task. You value safety, promote a healthy workplace, and embrace diversity and inclusion.

Our Culture

At Sandvik, we're tech driven, innovative and entrepreneurial. We believe that success is a team effort so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences.