Rock Tools Product Support - Underground

Sandvik Mining Rock Tools Product Support – Underground | Milton, Brisbane

This role plays a key influencing role in supporting the Rock Tools business with a strong focus on major accounts within Australia. You will provide expert technical guidance in underground applications, partnering closely with the Sales and Contracts teams to identify new business opportunities and optimise performance across our existing product portfolio. You will ensure contract processes are followed, drive continuous improvement initiatives, and support the achievement of commercial objectives. A major focus of the role will be developing capability — both internally and externally — by upskilling our Sales and Contracts teams in product, applications, and digital knowledge, as well as delivering advanced product and technical training to customers.

In addition, the role provides ongoing technical product support to our sales teams and customers, ensuring our solutions deliver maximum value and performance in the field. Travel is required.

Responsibilities

• Drive Business Growth and Development – Partner with the Rock Tools Sales Management team to identify and develop new business opportunities, support the creation of sales strategies, and maintain existing customer relationships.
• Collaborate with Sales & Contracts Teams – Work closely with teams to develop and execute 'Value Sell' product trials, ensuring alignment with market area goals and customer needs.
• Provide Technical Expertise and Training – Deliver advanced drilling application and product training to customers and internal staff, enhancing technical capability across the underground hard rock drilling sector.
• Support Continuous Improvement – Champion and implement continuous improvement initiatives within ROTO contracts, promoting best practices and the correct way of working across all sites.
• Conduct Field Testing and Share Insights – Manage field testing of new product offerings, analyse and report trial results, and contribute to publishing success stories and product performance updates.
• Contribute to Financial and Commercial Outcomes – Support the achievement of revenue, growth, and profit targets while managing expenses within approved budgets.
• Monitor Market and Product Performance – Gather competitor intelligence, monitor product test results, assist with technical problem-solving, and contribute to product safety and risk assessments.

You are a safety-focused and professional individual who leads with honesty, integrity, and a high level of technical expertise. With extensive knowledge of underground Tools, including Top Hammer and DTH products, you bring strong training and presentation skills and a proven ability to develop strategies that enhance customer satisfaction. You excel at engaging, influencing, and building effective relationships with key stakeholders to deliver results. Highly driven and determined, you consistently work towards achieving goals and targets while maintaining a strong customer focus. Comfortable working both independently and collaboratively across global teams and time zones, you are skilled in documentation, report writing, and presentation preparation, with advanced proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

What We Offer

• Flexible working arrangements, work from the comfort of your own home up to 40% of the work week
• Training and development opportunities, from extensive internal programs to contributions towards external studies.
• Company-funded paid parental leave, with superannuation contributions during the leave period.
• Sandvik Wellness Program to support and enhance your health and wellbeing
• Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program.
• Employee Referral program, earning up to $5,000 per successful referral
• Short term Incentive Bonus to realize your achievements and dedication to the company's goals.

Sandvik is proud to be a WORK180 Endorsed Employer for Women, having been listed among the Top 101 Endorsed Employers for five consecutive years. We are committed to fostering an inclusive and supportive workplace, and you can explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030.

We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.

For further information about the role please reach out to Talent Acquisition Specialist - Ivy.Chau@sandvik.com

Applications close: 01 December 2025, or prior if ideal candidate selected.