Parts And Service Sales & Support Rep

Sandvik Manager

Sandvik is seeking an experienced manager with a strong background in construction and mining equipment parts procurement, supporting European and global manufacturing hubs.

This role is responsible for overseeing department operations related to equipment parts sourcing, managing end-to-end procurement activities, and providing operational and strategic support. The position plays a critical role in coordinating and managing internal stakeholders and cross-functional teams to ensure stable procurement processes and drive continuous business growth.

Key equipment: underground jumbo drills, surface drills, mine trucks and loaders, crushing plants, etc.

Responsibilities:

• Contribute to the expansion of equipment parts sales through the management of existing customers and proactive support of new customer inquiries.
• Identify customer needs and collaborate closely with internal stakeholders (Sales, Service, Finance, etc.) to deliver appropriate products and services.
• Manage dealer networks and oversee service support operations, including related training, testing, and troubleshooting processes.
• Develop and manage annual, quarterly, monthly, and weekly sales support plans to achieve sales targets, ensuring effective team-level execution.
• Prepare and issue customer quotations, and manage end-to-end processes related to orders, delivery schedules, and sales.
• Receive and process customer purchase orders, and monitor delivery timelines and shipment status.
• Take responsibility for sales-related documentation, including delivery notes and tax invoice issuance.
• Manage sales transactions and data through internal systems, and support continuous process improvement initiatives.
• Handle customs documentation, settlement, and payment voucher processing for both domestic and imported goods.

Requirements:

• Strong ability to lead collaboration and drive effective communication with diverse stakeholders, including senior management, technical, and non-technical departments.
• Proficient in Microsoft Office and other key business systems, with solid capabilities in operational data management and reporting.
• Proficiency in English preferred, with the ability to support global communication and reporting.
• A minimum of 15 years of experience preferred in construction or mining equipment and parts sales, operations, or commercial organizations.
• Demonstrated ability to effectively prioritize multiple tasks, continuously monitor progress, and coordinate activities to ensure timely and successful completion of work.
• Proven capability to build long-term partnerships with customers and internal stakeholders, and to propose and coordinate optimal solutions from an operational and business perspective to support stability and sustainable business growth.
• A bachelor's degree or higher in Mechanical Engineering, Automotive Engineering, or a related technical field is preferred.

Benefits:

• Group medical insurance/ travel insurance
• Parental leave
• Health check-up program
• Global working environment
• Long-service awards
• Congratulatory and condolence support
• Training related to job responsibilities
• Tuition support for job-related university education