Field Service Administrator

Field Service Administrator

Sandvik Mining & Rock Solutions is seeking a Field Service Administrator. Location: Lively, Ontario. At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently, we have an opening for a Field Service Administrator to join our team in Lively. The Field Service Administrator is responsible for providing administrative support to the service department, including data entry, report generation, customer correspondence, and participation in continuous improvement initiatives. This position plays an important role in the success of our business by working cross-functionally with different stakeholders to ensure that our service administration process is being executed efficiently and effectively.

Are you an experienced administrator who thrives in a fast-paced environment? Can you navigate new computer systems and databases with ease? If so, we want to hear from you! While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What You Will Do:

• Open and maintain work orders for the service team, prepare and issue quotes, and assign system purchase orders to external service repairs.
• Provide prompt responses to priority requests and proactively resolve issues with appropriate stakeholders.
• Prepare weekly reports on work in progress, shipping documents, and customer billing, and follow up continuously with relevant parties to resolve issues or concerns.
• Prepare and maintain documents, drawings, and specifications to be included with work orders.
• Collect data and draft reports as required by the site.
• Coordinate on-site service technician schedules as required by the client, and maintain daily service records.
• Collaborate with cross-functional teams, including the accounts team, to ensure business success.
• Open and close warranty work orders using various software tools.
• Provide general administrative support, including accounts payable and receivable and data entry.
• Create and maintain charts, spreadsheets, and order confirmations.
• Participate in continuous improvement initiatives such as the rollout of new software systems.
• Perform other assigned duties.

Environmental Health and Safety:

We are ethical and compliant, and we are committed to health, safety, and sustainability. Health and safety are our top priority!

What You Will Bring:

• At least one (1) year of professional experience in an administrative role.
• Postsecondary diploma in business administration or another relevant field is an asset.
• Experience handling warranty claims and making decisions based on warranty policies is an asset.
• Experience with ERP and asset management systems is a major asset.
• Strong computer skills and knowledge of word processing, spreadsheets, and databases.
• High attention to detail.
• Strong organizational skills and ability to manage a high volume of records.
• Excellent communication skills (oral and written) in English, and strong interpersonal skills.
• Ability to work well under pressure.

In return for your passion and drive we will offer you…

• The opportunity to make an impact on our business performance.
• The opportunity to be part of an ambitious team, in an industry leading business.
• The opportunity to reach your full potential.
• Ongoing development and training.
• An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.

Our Culture:

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday! We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more? To learn more about Sandvik, our people and products please visit our website.

How to Apply:

Qualified candidates can apply at www.sandvik.com/careers to the Field Service Administrator position, requisition R0083018. We thank all applicants. Only those considered for an interview will be contacted.

We welcome and encourage applications from people with disabilities. Accommodations are always available on request for candidates taking part in all aspects of the selection process.