Account Manager

Account Manager

Sandvik Canada is seeking an Account Manager. Location: Greater Toronto Area. If you are customer-focused and have a passion for excellence, with a background in the tooling & machining industry, Sandvik Coromant wants to speak with you about this exciting Cutting Tools Sales Engineer opportunity! Overnight estimated travel is expected to be around 10% depending on business needs & situation.

Key performance areas: In this dynamic role, you will work as a commercial and technical expert supporting customers to provide solutions and develop opportunities to meet our company's sales growth goals.

Main duties and responsibilities: The Account Manager will be providing ongoing support to our customer portfolio by consulting with customers to understand their needs and provide the ultimate customer experience by implementing the full Coromant offer. You will be accountable for ensuring that the development strategy aligns with the local business plan and is strengthening our market share. The Sales Engineer will fulfill and deliver expertise in relevant technical products and application solutions to Customers within the assigned territory. You will be responsible for ensuring Sandvik Coromant products are correctly implemented and deployed, competitor conversions are minimized, and help customers recognize the value of utilizing Sandvik Coromant tools and technology.

Sales Territory Management:

• Manages customer requests and business issues within a complex and global matrix organization, serving as a liaison between customers and company departments
• Builds strong customer relationships and secures customer commitment and service excellence through customers` pain points knowledge
• Supports Sales Management team by providing accurate forecasts, budgets and targets
• Ensures high quality and latest updates of data and information including case management, detailed Account Plans, Customer Value Plans, and sales activities in CRM (Dynamics) within assigned customer portfolio
• Develops local business plans to ensure market share increases/key product focus within the sales department are achieved in line with financial targets and KPI's
• Executes global and local pricing strategies within all sales activities
• Ensures pre-meeting plans and preparations with customers to secure efficient negotiation results
• Maintains existing market shares and hunts for new business opportunities
• Promotes the competitive advantage of Sandvik Coromant products and advanced solutions, highlighting differentiating advantages the company's Total Value Chain Offer

Technical Competence:

• Executes delivery of technical solutions and sales support to end-customers and distributors to grow share of wallet within territory and customer base
• Recommends products and services that fit well with customers' business needs
• Troubleshoots, investigates, and resolves technical problems that arise
• Delivers training to educate external partners and customers on new product releases and features
• Documents applied products and services performance and cost savings results using Productivity Analyzer software
• Performs mathematical calculations applicable to product applications and sales statistics

Way of working:

• Builds effective working relationships with end customers and distributors to secure projects and opportunities to grow sales
• Ambassador for driving new ways of working and future technology within field of expertise to ensure customers' needs are fulfilled and profitable business is gained
• Accountable to ensure successful opportunities are qualified and the appropriate products are applied in a first-class manner to maximize Sandvik Coromant's market share and profitable business
• Listens to customers, technical experts, and sales project teams to understand underlying needs and ensure suitable tooling solutions are delivered to secure profitable business for Sandvik Coromant
• Leads customer projects from start to finish while coordinating with all internal stakeholders, partners, and customers
• Takes responsibility and control for the high-quality performance of the job duties
• Applies a structured and organized business orientated approach to daily work using the digital tools within Office 365
• Displays broad technical knowledge of metal cutting tools knowledge and application experience
• Consistently improves knowledge of the Sandvik Coromant Offer and quality of production, new tools and technologies to increase professional development
• Regularly attends sales and product trainings, both independently and as defined by the company

Your profile:

• Five or more years' experience in sales management with engineering cutting tools experience and technical knowledge
• Degree or equivalent qualification in mechanical/manufacturing engineering or related field
• Proven track record in delivering good business results
• Strong execution capabilities, able to create synergy, collaborate and gain commitment
• Experience managing external and internal customer relationships in accordance with commercial and technical terms and conditions
• Relevant experience from CAD/CAM and application knowledge is an advantage
• Project management knowledge is an advantage
• Skilled communicator, presenter, and negotiator in the English language, verbally and in writing
• Must possess a current driver's license valid for his/her state of primary residence