Families Services Coordinator

Families Services Coordinator

Under the direction of the Youth Services Manager, the Family Services Coordinator is responsible for the development, implementation, and coordination of a broad array of programming for LGBTQ+ families in San Diego County. Families at The Center is an inclusive family program of the San Diego LGBT Community Center. The program provides resources, education, support, and opportunities for community building for LGBTQ+ families and those considering parenthood in San Diego County. We offer a full range of programming to meet the variety of needs of dynamic LGBTQ+ families. Families at The Center serves all LGBTQ+ family structures & configurations; this includes LGBTQ+ parents and prospective parents, caregivers with LGBTQ+ children, families with LGBTQ+ family members, chosen families, and allies.

Primary Roles & Responsibilities:

• Provide regular communication, support, and education to clients to help them achieve their case management goals.
• Connect parents of LGBTQ+ youth and LGBTQ+ parents with affirming resources, including food, housing, rental assistance, healthcare, and other essential services.
• Support clients in navigating the emotional and educational aspects of LGBTQ+ acceptance within their families and communities.
• Assist LGBTQ+ prospective parents in accessing family planning resources and supportive services.
• Link clients to HIV prevention and care services, including testing, education, and referrals.
• Facilitate support groups for parents and caregivers of LGBTQ+ youth, as well as LGBTQ+ parents.
• Collaborate with the South Bay Youth Center, Hillcrest Youth Center, and Youth Services team to support programming for queer youth and their families.
• Assist with the day-to-day duties of South Bay & Hillcrest Youth Centers. Including, milieu coverage, opening and closing procedures, cleaning, and other youth center needs.
• Coordinate and support flagship events such as the Children's Garden at San Diego Pride, Turkey Giveaways, Back-to-School Drives, and Home for the Holidays.
• Plan and implement family-focused programs in collaboration with internal teams and external partners.
• Recruit, train, and support volunteers for Family Services programs.
• Conduct targeted outreach through community visits, festivals, fairs, and partnerships with local nonprofits, schools, and businesses.
• Build and maintain collaborative relationships with local, state, and national organizations that serve LGBTQ+ families.
• Represent the organization at community meetings, coalitions, and events, as assigned.
• Help assess community needs and develop responsive programming in collaboration with other teams.
• Develop and deliver educational workshops in partnership with the organization's Training Institute.
• Coordinate and oversee the development and implementation of support groups for caregivers and families.
• Collaborate with community partners to build culturally responsive and affirming resources.
• Maintain accurate program documentation and client records in accordance with agency standards.
• Manage and maintain the Food to Nonprofits Program, including scheduling, ordering, inventory tracking, and communication with the San Diego Food Bank.
• Work with the Communications team to promote Family Services programs through newsletters, email campaigns, and social media.
• Create and oversee social media content to engage the community and promote awareness.
• Assist in receiving and transporting supplies or food donations, which may involve lifting boxes up to 50 pounds.
• Perform other duties and special projects assigned by supervisor or senior leadership.

Required Qualifications:

• Professional Skills: 1-2 years of experience coordinating programming for LGBTQ+ individuals and families. Knowledgeable about the resources for LGBTQ+ families in San Diego. Understanding of the current issues/trends related to the LGBTQ+ community and others who are historically marginalized. Strong skills such as critical thinking, verbal communication, active listening, empathy, de-escalation, problem-solving, and conflict resolution. Strong organization and time management skills.
• Technical Skills: Must be comfortable working in PC/Windows-based environments. Must have proficiency with Microsoft Office, particularly Word, Outlook, and Excel. Experience with using electronic health records is preferred.
• Language Skills: English.

Preferred Qualifications:

• Education/Experience: A Bachelor's degree preferred. A minimum of two years of experience working with the LGBTQ+ Community.
• Language Skills: Bilingual in English/Spanish.

Compensation & Benefits: The pay range for this position is $23.00-$25.00 per hour and is commensurate with experience. This is a Full-Time, Regular, Non-exempt position that may require working occasional evenings and weekends. The Center offers a robust benefits package, inclusive of Competitive Pay Scales, a 401(k) retirement plan (with company match), employer paid medical coverage through on base plan with optional buy up medical plans available), voluntary dental and vision plan options, out-of-pocket optional coverage for spouses, domestic partners, and dependent children, full-time and part-time schedules, generous vacation and holiday benefits, and opportunities for promotion and advancement.

Equal Opportunity Employer: The San Diego LGBT Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.