Premium Service Operational Supervisor

Premium Service Operational Supervisor

This is a year-round leadership opportunity that offers a competitive hourly wage and a robust benefits package when applicable: medical, dental, and vision insurance; paid time off (vacation, sick, jury duty); 401(k) with company match; complimentary park admission for employees and their guests; flexible scheduling with a minimum average of 39+ hours per week; access to employee discounts and development programs.

As a Premium Service Operational Supervisor, you play a key leadership role in supporting the day-to-day operations of our Premium Services while fostering a high-performance team culture. This position blends operational execution with people leadership, requiring a hands-on, solutions-driven leader who models integrity, creates strong team dynamics, and drives exceptional guest service.

Key responsibilities with embedded leadership expectations include:

• Overseeing daily opening and closing procedures, ensuring accuracy, preparedness, and consistency.
• Handling customer concerns, register voids, and transactional issues with urgency and professionalism.
• Directing team members in the setup and maintenance of displays and sales areas, creating a visually appealing and guest-ready retail environment.
• Supporting scheduling and staffing coordination, including managing call-outs and adjustments.
• Coaching, mentoring, and assisting team leads and supervisors, reinforcing expectations and encouraging continuous development.
• Performing and guiding others through inventory-related tasks using computerized systems.
• Modeling strong register operations, executing cash handling accurately and ensuring team members are trained to meet or exceed those standards.
• Delivering outstanding sales and service by engaging with guests, assisting with purchases, and resolving questions with enthusiasm.
• Maintaining a clean, safe, and welcoming work environment, following and enforcing all safety protocols and Six Flags policies.
• Promoting a team culture of integrity, inclusion, and professionalism.
• Leading locational setup, ensuring all products are well-stocked, attractively presented, and aligned with visual guidelines.
• Documenting and responding to team performance issues, using respectful, corrective coaching strategies that focus on improvement and alignment with park values.
• Supporting other areas of the Retail Department and assisting with cross-functional needs.
• Fulfilling additional responsibilities as assigned, demonstrating dependability, initiative, and a guest-first mindset in all areas.

Qualifications include:

• Must be at least 18 years old.
• Cash handling departments may require a passing score on a math assessment.
• Excellent verbal and written communication skills.
• Strong organizational and interpersonal abilities.
• Ability to train others in proper stocking, setup, and display techniques.
• Comfortable working in a fast-paced, guest-focused environment.
• Ability to work a flexible schedule including weekends, evenings, and holidays.

Leadership presence expectations include:

• Being available for most weekends (Friday–Sunday) and at least two weekdays (Monday–Thursday).
• Arriving prepared and on time to all scheduled shifts.
• Adapting to business needs and helping lead through peak periods or staffing challenges.
• Upholding professionalism in demeanor, dress, and interactions at all times.

Reports to: Retail Full-Time Supervisor and Retail Manager. Cedar Fair Entertainment Company is an equal opportunity employer. A work permit may be required for associates under the age of 18. Applicants must be legally eligible for employment in the United States and in accordance with state laws. Cedar Fair also conducts background checks on all applicants 18 years of age and older.