OAG - Child Support | Office Manager (manager II) | 26 - 0198

Office Manager

Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children's lives and ensuring that children in Texas receive the support they need and deserve. The Office Manager performs moderately complex to complex (journey-level) managerial tasks administering the daily operations and activities of a child support field office / Customer Engagement office under the supervision of the managing attorney / Customer Engagement Director. Work involves establishing performance goals; ensuring compliance with agency policies, procedures, and customer service standards; providing direction and guidance to child support staff; collaborating with other members of leadership, and external partners to serve Texas families.

Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Plans, organizes, directs, and monitors office performance and takes corrective actions to achieve assigned goals and objectives. Supervises all office personnel, including hiring, evaluating, counseling, and training. Monitors the office budget. Monitors and ensures compliance with federal and state regulations, policies, procedures, and standards while providing excellent customer service. Responds to inquiries and resolves issues from agency management, government officials, attorneys, parents, advocacy and community groups and other customers. Assesses the validity of complaints against the IV-D program with impartiality. Performs related work as assigned. Maintains relevant knowledge necessary to perform essential job functions. Attends work regularly in compliance with agreed-upon work schedule. Ensures security and confidentiality of sensitive and/or protected information. Complies with all agency policies and procedures, including those pertaining to ethics and integrity.

Qualifications

Education: Graduation from high school or equivalent. Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, management, supervisory, customer service. Experience: Seven (7) years of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisory. Knowledge of management principles and practices. Skill in using a computer with word processing, spreadsheets, and other software. Skill in negotiating, interviewing, and mediating. Skill in handling multiple tasks, prioritizing, and meeting deadlines. Skill in effective oral and written communication. Skill in exercising sound judgment and effective decision making. Ability to receive and respond positively to constructive feedback. Ability to work cooperatively with others in a professional office environment. Ability to provide excellent customer service. Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave). Ability to arrange for personal transportation for business-related travel. Ability to work more than 40 hours as needed and in compliance with the FLSA. Ability to lift and relocate 30 lbs. Ability to travel (including overnight travel) up to 5%. Preferred Qualifications: Experience: Texas Child Support Program, management, call center management (CE Manager only). Other Language: Ability to proficiently read, write, and speak Spanish.

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/JobDescriptions/0769.pdf. THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER.