Lead Servicenow Product Manager

Lead ServiceNow Product Manager

A Lead ServiceNow Product Manager is an expert individual contributor responsible for ensuring a product's value and viability within a product line. This role involves leading empowered, cross-functional product teams to solve complex customer problems that align with strategic business needs. The Lead Product Manager is accountable for the product's success, from vision to execution, and collaborates closely with various functions and stakeholders to deliver valuable, viable, usable, and feasible solutions.

Key responsibilities include:

• Product Accountability
• Vision and Strategy
• Market and User Engagement
• Collaboration and Teamwork
• Continuous Improvement

Qualifications:

• Education: Bachelor's degree in Business, Marketing, Engineering, or a related field. An MBA or related advanced degree is beneficial.
• Experience: 10+ years of proven experience in product management or related roles. 5+ years of proven experience in ServiceNow with a focus on modules such as Application Portfolio Management (APM), Customer Service Management (CSM), IT Service Management (ITSM), HR Service Delivery (HRSD), and the overall NOW Platform.
• Skills: Expert analytical and problem-solving skills. Exceptional communication and collaboration abilities. Ability to influence at all organizational levels through inclusion and leadership. Detail-oriented, organized, and visionary. Learning-forward, experimental, and value-oriented mindset. Customer-centric methods and practices. Expert in modern product management craft and domain (tools, methods, and practices). Ability to navigate complexity and uncertainty.

Core competencies include:

• Analytical Skills
• Problem-Solving
• Communication
• Leadership
• Customer-Centricity
• Strategic Thinking

The Lead ServiceNow Product Manager plays a crucial role in ensuring the success of our most strategic, complex products by balancing customer needs with business objectives. This role requires a blend of strategic vision, analytical skills, and collaborative teamwork to deliver valuable, viable, usable, and feasible solutions. It demands a high degree of experience and expertise in the modern product management craft and a drive for continuous improvement.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $118,700-$243,700. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.