IT Client Support Analyst

IT Client Support Analyst

An employer is looking for an IT Client Support Analyst in the San Antonio area. The list below outlines daily responsibilities:

1. Assisting with internal and client engagements as assigned by the resource manager.
2. Supporting billable engagements under the guidance of professional services consulting team members.
3. Conducting research, analysis, problem-solving, and technical support for assigned client projects.
4. Ensuring overall solution quality assurance (QA) for data deliverables in client engagements.

Salary Range: 38,000-40,000

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy.

Skills and Requirements Educational Background: A Bachelor's degree is required. Ideally, this degree should be in Information Systems or a related field.

Skills and Abilities:

• Advanced computing skills, especially in performing data manipulations with Excel.
• Analytical abilities to collect, analyze, and evaluate production records and trends.
• Problem-solving skills to identify and correct equipment failures, hardware issues, or data storage difficulties.
• Collaboration skills to work with other teams and managers in optimizing production processes.
• Attention to detail for quality assurance and performance evaluation.
• Data analysis skills to increase production efficiency.
• Promotion driven for Contract Manager career path - Candidate will complete a competency test before interviewing. Roughly takes 30 minutes.
• FTP (File Transfer Protocol) Experience - Microsoft 2008 and up