Director Of ADR Services
Director Of ADR Services
The Director of ADR Services is responsible for driving business development in the assigned region, promoting dispute resolution services, and managing the administration of arbitration and mediation cases. The role involves building effective business relationships with clients, advocates, and industry partners, and promoting the use of AAA's ADR services.
The compensation for this role is based upon work location. This position is also eligible for an annual incentive opportunity targeting 10% of annual salary. The American Arbitration Association (AAA) is the leading provider of arbitration and mediation dispute resolution services, and has consistently been named one of the 50 best non-profits to work for by the Non-Profit Times. Our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Responsibilities include: serving as primary case management contact with parties and mediators on assigned cases; proactively identifying and pursuing opportunities to grow the organization's ADR services business; playing a vital role in the regional legal, business and ADR communities; developing and delivering engaging presentations to various stakeholder groups; managing assigned cases and ensuring information is entered and maintained in case management system; advising arbitrators on procedural hearing management and related issues; analyzing needs, problems and trends of users as well as the quality of service delivered; participating in hearings/conferences and providing feedback and recommendations; helping recruit panel members consistent with AAA's Qualification Criteria for Admittance to the Roster of Arbitrators and Mediators; reviewing and tracking trends regarding the regional markets; assisting with arbitrator training programs, education programs/conferences and elections; ensuring confidentiality of case information and case records; demonstrating regular, reliable, and predictable job attendance; and attending on-site and in-person meetings and training sessions.
Qualifications include: Bachelor's degree required in business, legal, or related discipline (advanced degree preferred); 3-5 years of related work experience in a business development role, preferably in the Legal Services field; or an equivalent combination of education and work experience; proven track record of identifying, pursuing and closing new business opportunities; adept at building and managing client relationships; strategic thinker with strong sales and negotiation abilities; strong presentation and communications skills (written and verbal); intermediate proficiency with Microsoft Word, Excel, Outlook, and PowerPoint; and ability to travel periodically (20%) to clients, training events, and other AAA offices and conferences. The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.