Desktop Support Analyst

Desktop Support Analyst

We are looking for a Desktop Support Analyst to join our team in San Antonio, Texas. This contract-to-permanent position is ideal for someone with a passion for providing exceptional technical support and ensuring the seamless operation of hardware and software systems. The role involves traveling to various clinic locations to deliver hands-on support and is perfect for someone with strong problem-solving skills and a customer-focused mindset.

Responsibilities:

• Deliver Tier I technical support to end users, resolving issues related to hardware, software, and system access.
• Configure and set up laptops and other devices for clinics and staff members.
• Troubleshoot and resolve basic hardware and software malfunctions, ensuring minimal downtime.
• Manage help desk tickets efficiently, maintaining timely communication and resolution.
• Support cloud-based and web applications, ensuring reliable access and functionality.
• Assist with clinic setups, including hardware installation and occasional server-related tasks.
• Handle the procurement, maintenance, and support of office systems and tools.
• Travel to various clinic locations to provide on-site technical assistance, with mileage and tolls reimbursed.
• Collaborate with team members to address urgent needs in a fast-paced environment.

Requirements:

• Prior experience providing Tier I technical support, including troubleshooting and password resets.
• Proficiency in setting up laptops and troubleshooting hardware and software.
• Familiarity with help desk ticketing systems and processes.
• Willingness to travel regularly to various clinic locations.
• Strong reliability, work ethic, and a commitment to excellent customer service.
• Knowledge of desktop hardware and imaging processes.
• Experience with Windows 10 and Active Directory.
• Understanding of networking concepts and server installation projects is a plus.