Technical Support & SVC Coordinator
Samsung
Dtv Technical Support & Training Engineer (Main)
Technical support for Authorized Service Centres (ACS`s)
Service Network management in Technical (Audit)
Service and product quality issue coordination
Feedback to SEC areas to improve based on Warranty Bill analysis in technical
Report back to Samsung Electronics (SEC) on incoming Quality trend
Review and analyze the quality trend
Create training plans based on new product/technology introduction
DTV Service activity for CE product Service quality improvement
SVC Weekly report & Monthly report
Tech Return product inspection & Scrap
Service Network management (Coordination)
Service Network optimization
Service Network management (SVC KPI, Agreement)
Service Issue coordinate
Cover all Service legal issues
Service satisfaction measuring & Improvement
Local information collection about service
Consumer complaints and inquiries coordinate
Competitor's information report
PL system management (PL investigation and Report)
To support direct supervisor upon whose request performs all other task
Electro-technical education
Technical background with CE products
Min. 5 years of experience on the Field in repairing CE products
Upper-intermediate command of English
Advanced user of MS Office (Word, Excel, PowerPoint)
Excellent organization, co-ordination, and time-management skills
Highly customer oriented with strong communication skills
Good team player and relationship building skills
Passionate and high level of responsibility
Able to cope with paper work
High ability to listen to a person and their needs and to explain
Location: Letaliska cesta, Ljubljana, Slovenia
Job Type: Full time
Requisition ID: R108320