Senior Retail Operations Executive - Office Hours (2yrs Contract)

Job Posting

Position Summary

Role and Responsibilities

Store Upkeep and Visual Merchandising

• Provide strategic input on new ideas and trends to innovate POSM plans, enhancing commercial effectiveness

• Manage POP materials, including localization, production, execution and timely nationwide rollout
• Ensure overall cleanliness and tidiness of concept zones and general display areas
• Monitor display and fixture conditions; coordinate maintenance through appointed agencies to resolve retail defects
• Enforce retail execution standards:
• Correct placement of props
• Activation of video screens
• Adequate catalogues replenishment and general upkeep

Assets Management

• Track and manage all fixture and endcap deployments
• Ensure brand signage and lighting levels comply with HQ visual merchandising standards and guidelines

Display Set Management

• Propose and optimize floor plans based on product mix and store profile
• Issue, track and follow through on display set targets and completion timelines
• Maintain accurate overview of active SKUs (display vs sales run rate)
• Track monthly display share performance for Samsung and key competitors

Events and Activations

• Plan and execute all assigned activations in line with brand standards, including planogram planning and on-ground delivery
• Monitor onsite setup and execution for events, roadshows and activations
• Provide innovation-driven ideas to elevate POSM strategy and activation impact
• Manage digital assets execution for all Samsung-owned digital screens, adhering to HQ guidelines
• Coordinate with external agencies to ensure on-time, high quality deployments, driving retail excellence and competitive advantage through design thinking

Others

• Manage billing, invoicing and all related administrative processes
• Work closely and communicate effectively with internal and external stakeholders
• Perform all other duties as assigned

Skills and Qualifications

• Diploma / Degree holder with at least 2-3 years of relevant working experience in Retail Operations role
• Have strong commercial sense and analytical mind
• Must be a team player and strong influencing skills and able to work under tight schedules
• Good communication and interpersonal skills