D2C Operations Manager

D2C Operations Manager

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.

The Samsung Electronics America Retail Division is a growing and best-in-class organization within Samsung worldwide. We continue to challenge the existing retail models and processes to make this team the home for talented, driven, and creative professionals, who want to be on the front lines of consumer electronics sales. Our team relishes the opportunity to push Samsung's retail capabilities to be the new paradigm for consumer engagement. With our partnerships with the top consumer electronics retailers and its own experiential sites, the SEA Retail Division is delivering a consumer experience to maximize both sales and consumer satisfaction.

The D2C Operations Manager is responsible for overseeing and optimizing direct-to-consumer (D2C) operations, ensuring seamless execution of sales, fulfillment, and customer service processes. This role requires a strategic mindset, flexibility, strong operational expertise, and a focus on delivering exceptional customer experiences.

Reports to the Sr. Manager, Retail Strategy & Planning, based at our Plano, TX office.

Position Objective

• Develop and implement operational strategies to enhance efficiency and scalability of D2C channel.
• Monitor and optimize order fulfillment processes, including inventory management, shipping, and returns.
• Collaborate with cross-functional teams to streamline workflows and reduce operational bottlenecks.
• Ensure timely and accurate order processing to meet customer expectations and SLAs.
• Implement cost-saving measures without compromising service quality.
• Develop strategies to enhance customer satisfaction and loyalty through improved D2C experiences.
• Monitor customer feedback and collaborate with relevant teams to address recurring concerns.
• Work closely and collaborate with cross-functional teams including sales enablement, marketing, supply chain, finance on business metrics and forecast to ensure overall D2C operations.

Skills and Qualifications

• Proven experience in operations management, preferably in e-commerce or D2C environments.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent leadership and communication skills to manage teams and collaborate with stakeholders.
• Customer-centric mindset with a focus on delivering exceptional experiences.
• Proficiency in operational tools, systems, and technologies (e.g., ERP, CRM, inventory management software).
• High proficiency in Microsoft office suite (Excel, Power Point, Word).
• Exceptional problem-solving skills and establishing frameworks that apply to emerging business problems.
• Proven ability to successfully collaborate with various levels of associates.
• Previous experience in in-store operations management is helpful.

Desired Characteristics

• Assertive leader that is comfortable pushing various teams to deliver results on time.
• High curiosity to learn all aspects of mobile product operations.
• Adaptability to various ad-hoc projects.
• Thrives in fast-paced corporate environment.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide equal employment opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.