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Strategic Account Manager, Ccaas NW GEO - Remote Eligible
Maximize customer engagement by driving their Cloud Communications journey and ensuring satisfaction.
Remote
Senior
1 month ago
✨ About The Role
- The Strategic Account Manager will serve as the primary contact for 8x8 Enterprise customers, focusing on driving customer success.
- Responsibilities include establishing and managing relationships with current customers and understanding their specific business needs.
- The role involves maximizing existing relationships to identify new business leads and pursuing cross-sell and upsell opportunities.
- Collaboration with internal teams, especially Professional Services, is necessary to ensure customers are maximizing the use of 8x8 solutions.
- The position requires working closely with direct and channel sales teams throughout the sales processes.
âš¡ Requirements
- The ideal candidate will have over 3 years of experience in enterprise-level solution-based selling, particularly in UCaaS, CCaaS, or SaaS environments.
- A proven track record in managing complex sales cycles and successfully negotiating agreements based on value-based selling is essential.
- Strong interpersonal skills are necessary to establish and maintain relationships with C-level executives and other key stakeholders.
- The candidate should possess excellent time management skills and a keen attention to detail to handle multiple processes effectively.
- A deep understanding of subscription-based sales and the ability to forecast accurately will be critical for success in this role.
About Sameroom
IM interoperability as-a-service