Strategic Account Director – Service Provider & Alliances

Strategic Account Director

8x8, Inc. believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

8x8 is seeking an accomplished Strategic Account Director to lead growth within our largest service provider and strategic alliance accounts. This individual will act as a senior relationship owner and trusted advisor, shaping long-term partnerships and ensuring mutual success at scale. The role requires a leader who can navigate highly complex ecosystems, influence senior executives, and drive transformative joint initiatives that expand revenue and market presence.

This is a high-profile position for a professional with deep expertise in strategic alliances, service provider partnerships, and global account leadership.

Key Responsibilities

Strategic Account Leadership

• Own executive relationships and overall account strategy for top-tier service provider and alliance partners.
• Develop and execute joint business plans that align 8x8 solutions with partner growth objectives.

Alliance Development & Growth

• Expand and deepen strategic alliances, creating differentiated joint offerings and go-to-market motions.
• Negotiate and manage complex multi-year agreements with service providers, distributors, and strategic partners.

Revenue Growth & Commercial Oversight

• Deliver predictable revenue growth across UCaaS, CCaaS, and CPaaS lines.
• Manage multi-million–dollar account portfolios with accountability for renewals, upsell, and expansion.

Executive Engagement & Influence

• Build C-suite relationships across global service providers, ensuring 8x8 is positioned as a strategic partner.
• Influence senior stakeholders on digital transformation, AI adoption, and customer experience strategies.

Cross-Functional Orchestration

• Lead virtual account teams across sales engineering, product, marketing, and partner success to deliver on account objectives.
• Provide senior-level forecasting, reporting, and performance insights to executive leadership.

Qualifications & Experience

• 10+ years' experience in strategic alliances and service provider account management, preferably in SaaS, UCaaS, CCaaS, or adjacent technology sectors.
• Proven track record of leading multi-million–dollar global accounts and expanding strategic partnerships.
• Deep understanding of service provider ecosystems and alliance business models.
• Demonstrated success engaging at the CIO/CTO/COO/CEO level to drive joint growth initiatives.
• Strong negotiation skills and ability to structure complex commercial agreements.
• Experience developing and executing multi-year strategic account and alliance plans.
• Proficiency with CRM tools (e.g., Salesforce) and strong executive reporting skills.

Why Join Us?

• Play a pivotal role in shaping 8x8's growth through our most important strategic alliances and service provider partnerships.
• Work at the intersection of cutting-edge technology, AI, and customer experience innovation.
• Competitive compensation, performance-based incentives, and executive visibility.
• Opportunities for career progression in a high-growth, global organization.

If you are a seasoned strategic account and alliances leader ready to drive impact at the highest levels, we want to hear from you. For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page. 8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.

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