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Senior Manager, Digital Support - Remote Eligible

Develop and maintain a comprehensive knowledge base to enhance customer self-service options.
Remote
Senior
3 weeks ago

✨ About The Role

- The Senior Manager, Digital Support will be responsible for setting and achieving program goals related to digital support channels. - This role involves advocating for and expanding digital support channels to enhance self-service solutions. - The candidate will develop and maintain the content and organization of the knowledge base and related tools. - Monitoring and reporting on digital support metrics such as resolution rates and self-service success will be key responsibilities. - The role requires close partnership with training, workforce management, product, sales, and marketing teams to meet documentation needs.

âš¡ Requirements

- The ideal candidate will have extensive experience in digital support and customer service management. - A strong background in developing and enhancing self-service solutions for customers is essential. - Proven ability to manage and lead a global team of content and site administrators is required. - Experience in tracking and analyzing digital support metrics to improve customer satisfaction is crucial. - The candidate should possess excellent communication skills to collaborate effectively with various departments.
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Senior Manager, Digital Support - Remote Eligible
Remote
Support
About Sameroom
IM interoperability as-a-service