Senior Engineer - IT Support
Sameroom
IT Support Engineer
8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.
About the Role
At 8x8, we're not just building great communications technology - we're reimagining how work gets done, and AI is at the center of that. If you're the kind of IT professional who sees AI tools not as a novelty but as a genuine force multiplier - and you naturally reach for automation, smart tooling, and emerging technology to solve problems - this role was written for you.
We're looking for an experienced IT Support Engineer based in Singapore to join our Internal IT Operations team. You'll support and enhance 8x8's enterprise infrastructure and services across a dynamic, multi-domain environment - bringing technical depth, a bias for continuous improvement, and genuine enthusiasm for leveraging AI to raise the bar on what IT can deliver.
This isn't a role where you wait for tickets to arrive. You'll think independently, take initiative, and use every tool at your disposal - including the latest AI tools - to drive productivity, reduce toil, and deliver outcomes that matter.
What You'll Do
You will support and enhance 8x8's enterprise infrastructure, systems, and services across multiple technical domains, including:
AI-Augmented IT Operations
End-User Technology & Endpoint Security
Endpoint Security & Access Platform Ownership
Infrastructure, Systems, & Networking
Audio Visual
Service Excellence & Governance
Continuous Improvement & Leadership
What We're Looking For
Qualifications (Required)
Bachelor's degree in Computer Science, Information Technology, or a related field
Must possess relevant experience in IT Support or IT Operations roles
Demonstrated enthusiasm for AI tools and a habit of applying them to real work - not just awareness of them
A mindset of curiosity: you read about what's changing in IT and AI, and you experiment
The ability to work and think independently, be a self-starter, take initiative, and be highly effective with or without detailed work direction is an absolute must
Must be able to work non-traditional work hours as needed (including from home over high-speed Internet (not provided)), and occasional off hours to control interruptions to critical services and minimize business impact
Ability to work in-person at the 8x8 Singapore location full-time (5 days per week) with flexibility to cover any of the 7 days of the week (1 George St, #22-03/04 One George Street, Singapore 049145)
Ability to (potentially frequently) lift and move equipment weighing throughout the office for various business needs
The person in this position needs to occasionally move about inside the office to access and deploy IT equipment to multiple office floors, and within various physical conditions and environments
Preferred Qualifications
Experience provisioning, administering, and supporting: MDM, Identity, Security & Endpoint Access
Intune, Venn Blue Border, Ivanti/MobileIron (BYOD / Endpoint Access Isolation / MDM)
DLP platforms (Microsoft Purview, Netskope, or equivalent)
Okta, Microsoft Entra ID (advanced config/admin)
Zscaler, Cloudflare Access (Zero Trust / ZTNA)
AI & Productivity Tools
Airia, Google Gemini, Claude, OpenAI,
Workflow automation (n8n or similar)
Device & Workspace Management
Zero Touch Device deployment, enrollment & config
Apple MDM (Addigy, Jamf)
Google Workspace, 8x8 Work
Druva (Laptop backup platform)
Asset inventory & CMDB
Hardware procurement & refresh cycles
Why 8x8?
We're a Silicon Valley-founded, Nasdaq-listed company powering customer experience for organisations around the world - and we're doing it with an increasingly AI-native approach. Internal IT at 8x8 isn't a back-office function - we're a team that shapes how the business operates, experiments with technology, and leads from the front.
You'll have direct access to 8x8's approved AI tool stack - including Airia, Google Gemini Workspace, and Claude.ai Enterprise - and the latitude to use them meaningfully in your day-to-day work and in the solutions you build for the business.
If you want a role where your curiosity about AI is an asset, not a side interest, we'd love to hear from you.
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English and Español.
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We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include "Reasonable Accommodation" in the subject line)
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Learn more on our company website at www.8x8.com