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Senior Director, Technical Support - Remote Eligible
Design and implement a scalable global technical support program for diverse customer needs.
Remote
Senior
$176,625 - 344,375 USD / year
3 weeks ago
✨ About The Role
- The Senior Director of Technical Support will lead a global technical support team across the US, APAC, and EMEA regions.
- This role involves designing and delivering scalable programs that add value to customer interactions.
- The candidate will contribute thought leadership and best practices to enhance customer experience.
- Developing strategies to support 8x8 channel partners in delivering world-class service is a key responsibility.
- The position requires implementing plans for key initiatives to achieve defined goals and objectives.
âš¡ Requirements
- The ideal candidate will have extensive experience with enterprise software solutions, particularly in a SaaS environment.
- A strategic thinker who can balance tactical execution with long-term planning is essential for this role.
- Proven leadership skills in managing highly technical teams are crucial for success.
- The candidate should be proficient in customer experience improvements and have a track record of establishing strong relationships with clients.
- A background in CRM, analytics, and integration points will be beneficial for this position.
Senior Director, Technical Support - Remote Eligible
Remote
$176,625 - 344,375 USD / year
Support
About Sameroom
IM interoperability as-a-service