Professional Services Solution Architect

Job Title

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

You will be responsible for working closely with our customers and sales teams to craft unique customized solutions which enhance 8x8 products and services to meet customer's requirements based on a mutually agreeable statement of work (SOW). The ideal candidate will have experience scoping the effort and generating a SOW based on customer requirements to implement a customized solution utilizing a vendor's hosted services, products, API's, and software development tools.

Responsibilities

Collaborate with 8x8 sales managers and reseller partners to scope PS opportunities

Collect project requirements from customers through remote interviews

Create SOWs, including cost estimates, based on the customer requirements

Work with our development resources to implement customized solutions and services based on the SOW utilizing 8x8 products, API's, and 3rd party software development tools as required

Design and prototyping software development projects as required and be responsible for the quality of work produced

Help to manage the customer's deployment of 8x8 services and solutions as specified in SOW

Present 8x8 services and customized solutions to customers, including executives and end-users

Meet or exceed P&L goals for professional services

Qualifications

Knowledge in: Web application architecture and technologies Database such as SQL Server, Oracle or MySQL Unified Communications, VOIP, and Contact Center technologies Integrations between communications platforms and third-party applications using Rest APIs

Experience in a PS consulting, sales engineering, and/or technical project management position for a vendor's telecom, cloud services, and/or contact center services

Industry expertise with contact centers and/or telecom, with a strong preference for SaaS (CCaaS and/or UCaaS)

Programming experience with any of these – PHP, Python,.NET

Bachelor's degree in a technical field and/or comparable industry certifications and experience

Experience in customer facing roles (5+ years)

Excellent verbal and written communication skills for all levels of the organization including executive level

A driven individual who sets aggressive personal goals and executes on them

Strong organizational and time management skills

Team player who can make a difference