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Customer Success Account Operations Manager - Remote Eligible
Independently manage operational projects to enhance customer subscription experiences.
Remote
Mid-Level
3 weeks ago
✨ About The Role
- The Customer Success Account Operations Manager will manage operational projects related to customer subscriptions.
- This role requires flexibility to cover US continental working hours, specifically from 11:00 to 20:00 local time.
- The position involves solving complex customer inquiries and proactively preventing negative service trends.
- The candidate will work cross-functionally with multiple departments and document standard operating procedures.
- Weekly metrics reporting and ad-hoc analysis will be part of the responsibilities to track performance and improvements.
âš¡ Requirements
- The ideal candidate will have at least 5 years of experience in Customer Success Management, Sales Operations, or similar customer-facing roles.
- Strong proficiency in Microsoft Excel is essential, with intermediate to advanced skills in functions like V-lookup and SUMIF.
- Excellent written and verbal communication skills in English are required to effectively interact with customers and internal teams.
- A strategic thinker who is innovative and passionate about ensuring customer success will thrive in this role.
- Familiarity with Unified Communications and network components will be advantageous for understanding customer needs.
About Sameroom
IM interoperability as-a-service