Assistant Intake/discharge Coordinator, Refugee Services

Assistant Intake/Discharge Coordinator – Grand Rapids, MI

Are you detail-oriented and passionate about helping youth feel supported during life-changing transitions? Join Samaritas as an Assistant Intake/Discharge Coordinator and play a vital role in ensuring smooth, timely, and compassionate intake and discharge processes for minors in our Unaccompanied Children shelter.

Every step in a youth's journey matters. You'll help manage critical documentation, coordinate with internal teams and external partners, and provide the structure that makes transitions safe and seamless.

Support the Intake/Discharge Coordinator in managing all aspects of intake and discharge

Ensure timely communication and accurate documentation for every youth

Collaborate with program staff and external stakeholders to maintain compliance and efficiency

Contribute to a welcoming environment for youth entering or leaving care

High School Diploma or equivalent required

Must be at least 21 years' of age or older for this role

Office experience; familiarity with ORR processes preferred

Ability to maintain confidentiality and follow detailed instructions

Strong organizational and communication skills

Must be able to drive self and clients while on Samaritas business

Be part of a mission-driven team that values dignity, safety, and empowerment

Competitive pay and benefits

Make a real difference in the lives of refugee youth

Your attention to detail and compassion can help youth feel supported during critical transitions. Apply today and be the connection that makes a difference.

This position has a pay rate of $20.00/hour and $22.00 for Spanish bi-lingual

The Assistant Intake/Discharge Coordinator supports the Intake/Discharge Coordinator in managing all aspects of the intake and discharge process for minors in the UC shelter. This role ensures timely coordination, documentation, and communication with internal teams and external stakeholders, contributing to the smooth transition of youth into and out of care.

Intake Coordination

Respond immediately to referral/intake calls from the contractor

Coordinate placements with designated shelter staff and track all referrals and placements

Participate in on-call intake schedule and assignments

Discharge Coordination

Assist with coordinating youth discharges with the assigned team and sponsor

Prepare discharge packets and deliver them to the identified travel escort

Identify travel escorts per Samaritas procedures

Ensure timely delivery of discharge notifications to stakeholders

Documentation and Support

Complete documentation and filing in a timely manner

Assist with training and orienting new travel escorts

Performance Metrics

Timeliness and accuracy of intake and discharge documentation

Responsiveness to referral calls

Stakeholder satisfaction with coordination efforts

Skills and Competencies

Detail-oriented with strong organizational skills

Proficiency in Microsoft Office and other computer programs

Ability to work independently and collaboratively

Understanding of cultural and socioeconomic characteristics of clients

Strong written and verbal communication skills; bilingual Spanish-English strongly preferred

Ability to maintain confidentiality

Education

High School Diploma or equivalent required

Experience

Office work; experience with ORR processes preferred

Knowledge Requirements

Confidentiality in handling personnel and client information

Ability to follow instructions and work constructively with staff, clients, and funding sources

Travel Requirements

Must be able to drive self and clients while on Samaritas business

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