Support Specialist 2

Support Specialist 2

Job Category: Technology

Requisition Number: SUPPO022590

Location: Southern California DHQ, Salvation Army Divisional Headquarters, Carson, CA 90746, USA

Employment Type: Full-Time, On-site

Rate: $26.78 USD per hour

Travel Required: Yes

Description

Department: Information Technology

Position Title: Support Specialist 2

Status: Full-Time, Non-Exempt

Pay Rate: $26.78/hour

The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Major Function: The Support Specialist 2 is responsible for resolving computer-related issues and preparing equipment for deployment and installation across Salvation Army locations. Duties include diagnosing and troubleshooting hardware and software issues as reported by users. Conducts on-site visits to provide coverage, perform repairs and complete new installations. Provides technical assistance, knowledge and skills transfer to users to ensure proper use of systems.

Essential Functions:

• Help Center and General Support (45%)
• Hardware/Software Setup, Maintenance, and Repairs (40%)
• Assists Other IT Teams (15%)

Knowledge, Skills, and Abilities:

• Language skills: Must be able to read, write, speak and understand fluently, including procedural and technical issues, in English.
• Mathematical skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Good telephone communications skills - must possess tact in dealing with difficult or inexperienced end users.
• Ability to understand and learn new technologies. Specific expertise with Microsoft Windows, Microsoft Office, and communication technologies.
• Working knowledge of desktop hardware and software.
• Must be a licensed driver with an acceptable driving record.
• Must be able to use typical PC technician hand and power tools such as screwdriver, power drill, network cable analyzer, etc.

Experience and Education:

• High School diploma or GED
• Up-to-date CompTIA A+
• An additional job-related certification (e.g. Network+, Security+, or ACMT)
• Two years in a PC and/or Mac technical support position.

Physical Requirements:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Ability to operate telephone.
• Ability to operate a desktop or laptop computer.
• Ability to lift up to 25 lbs.
• Ability to access and produce information from a computer.
• Ability to understand written information.
• Ability to travel within the Territory.

Reports To: IT Support Supervisor