Service Center Coordinator

Service Center Coordinator

Location: Kingman, Arizona

Status: FT/non-exempt

Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.

Qualifications:

• High School Diploma or GED Equivalent required
• 1-2 years supervisory experience
• Ability to maintain strict confidentiality.
• Excellent interpersonal skills.
• Excellent written and verbal communication skills.
• Excellent organizational and planning skills.
• Strong problem-solving skills
• Computer literate in Microsoft Office Suite, including Word, Excel, Power Point, & Outlook.
• Ability to organize, delegate, motivate and set priorities.
• Must have valid Arizona Driver's License with a clean driving record.
• Must complete Salvation Army PTM training within 30 days of employment
• Must be able to pass a background check

Responsibilities:

• Insure operating policies and procedures are followed (including operating hours, HR guidelines, staffing levels and qualifications, safety procedures, etc.), for all volunteers/employees.
• Handle community questions and concerns involving the conduct of volunteers or related to program functionality.
• Compile and input all data as necessary for monthly statistical & financial reports
• Oversee the condition and maintenance of all properties, making appropriate recommendations.
• Coordination of operational responsibilities.
• Responsible for the day-to-day management of all volunteer activities.
• Provide public relations coordination for all programs, devising new ways to present existing and new events and programs to enhance the visibility of The Salvation Army within the community.
• Direct all fund-raising activities
• Act as a liaison to the Service Extension Committee, attending all meetings, preparing agenda, keeping minutes and meeting reminder notifications.
• Supervise all business matters, including purchases.
• Maintain personnel, business and program files.
• Represent The Salvation Army on all local Committees where appropriate.
• Work with clients to develop case plans and establish best course of action, availability, and eligibility for services to ensure smooth transition through continuum of care
• Complete all required case management documentation and data entry regarding client files, eligibility screenings, vouchers, guarantees, food box forms, and reports
• Maintain HMIS (Homeless Management Information System) and Wellsky database and provide statistical information for the preparation of weekly, monthly, and annual reports for grantors
• Maintain and build on current relationships with partnering agencies and field contacts
• Communicate in a professional manner with community partner agencies
• Perform follow-up communication with referral agencies as needed
• Report issues of concern, abuse, or neglect to designated agency
• Promote and maintain an orderly and professional work environment
• Responsible for maintaining the voice mailbox and returning messages promptly.
• Responsible for the look and care of the service center.
• Ensure that proper inventory levels are maintained.
• Filing- ensuring all clients file are accurate, neat and filed appropriately.
• Uphold the mission of The Salvation Army

Christmas & Special Appeals:

• Make initial contact with and organize all volunteer agents and individuals.
• Work within TSA policies and protocols in working with local businesses for the kettle campaign.
• Responsible for the recruitment and management of volunteers
• Maintaining a log of all volunteers and submit required paperwork DHQ prior to engagement.
• Organize counting of donations, making deposits, scheduling workers, and dropping off and picking up donation points.
• Other duties as assigned by supervisor as it relates to the position of Service Center Coordinator.

Physical Requirements:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.